Sears Auto Center

Write a Review510-713-3900

OPEN NOW - Closes at 6:00pm

I called the day before and they said to come down that if I left my car it would take about 4 hours which is fine.. So I come down and was greeted then asked what did I need to get done.. I stated front breaks the guys smirks and says ya not gonna happen.. I was completely shocked, like really.. I saud excuse me but I called and they said to bring it in and it'd be done in 4 hours.. He asked me to wait.. I waited for the other guy and he asked if I would come back tomorrow.. I said no and explained it again also explained what the other guy said.. He over heard me telling his manager and said who me.. I turned to him and said ya you he proceeded to argue with me and say he didn't..



I asked to speak with the manager he was off that day.. Just great.. And to buy tires ya that will never happen one issue after another.. Understaffed, disrespectful, bad customer service.. THE ONLY person that is good is the manager that was off today 5/25/16..

I ordered a new washing machine and dryer to be delivered. The delivery was almost 2 hours late, with no communication from Sears. On contacting the Sears representative, I was told that it would be fine to leave the house as the courier was so late and left a cell phone number...guess what...they showed up 5 minutes before expected, we weren't home and they left.



I will NEVER EVER shop here again, customer service for their deliveries (which are the most expensive items they sell) is zero.