Shoe Palace

Write a Review510-456-4490

CLOSED NOW - Opens at 12:00pm

I walked into the Shoe Palace at news park mall a few days ago and inquired about the Jordan 1 Fearless that were in the window. An employee said all we have is that size 14, then in the same breath said I have 2 pair at home in your size sell you one for $240. I was like WTF! I calmly declined her $80 mark up walked out and called another store to have the district mgr call me back. Shortly there after i got a call. I explained what had happened he informed me that he would check the video at the store and get back to me. The next morning he called saying there was egnough on the tape to back up what i said that he would make sure it was handled. HERES THE KICKER! I shot him a text asking to purchase the fearless at retail. NO REPLY! Next day i get a call from another DM telling me he would have them shipped to the store by Friday for me to buy at 100% retail of $160 plus tax. No apologies, no discount not even a bottle of cleaner. What happened to customer service? Now tomorrows friday so i have yet to buy the shoes. I will post an update tomorrow if and or when the shoes arrive. This is not a reflection of the store in general just sharing my personal experience with their upper management 1 sales person. So far theyre customer service skills are non existent. Lets see what happens tomorrow