Enterprise Rent-A-Car

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I use Enterprise rental cars for business travel. I was married almost 6 years ago and they have yet to figure out how to resolve an issue with me having two accounts: 1 in my maiden name and 1 in my married name. Every time I rent a car it is an issue and every time a new employee (because they have frequent turnover) tells me they have fixed it. More recently, they have had difficulty with our group account and when I receive the bill for my rental, it is always $100 more than the original estimate. They say it wasn't booked under my group account but I always tell them my employer when booking. This makes estimating travel expenses very difficult. I have called to resolve these issues on several occasions and never get anywhere.

This was my first time at this enterprise car rental and Mr. I Jones made my experience go exceptionally well, they truly put their customers first, I was very pleased with this company and its employees.



Thank You Enterprise and I. Jones for your exceptional service..