Matt Slap Subaru

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CLOSED NOW - Opens at 7:00am

Salesman will be very friendly and do a lot and say a lot to gain trust (typical).

Salesman said he had never heard of the Subaru Guaranteed Trade-In Program (GTP):
http://www.subaru.com/finance-center/guaranteed-trade-in-program/index.html
They will try to give you less than the (GTP) for your Subaru trade-in. I mentioned when I went to buy my new car that I received a letter from Subaru saying my car was worth more than what they were offering, and the salesman brushed it off as "marketing".

The salesman also shook my hand on a negotiated price for the new car. 20 minutes later he came back saying he had made a mistake and needed to increase the price by a couple hundred dollars.

The financing lady tried to pull a fast one on me as well for a couple hundred dollars. When I went to sign the finance papers, I noticed that the price of the car was higher than the final agreed upon price. First she said that it was some sort of "processing/prep fee" that was built in, and then I pointed out that she had listed the "processing/prep fee" further down in the final document. She then said that she had made a mistake and that it was actually a transfer fee for theft insurance from the dealer to me for the car. They were doing me the favor of transferring it to me for a couple hundred dollars. She rushed me through the process of signing in hopes that I would miss this. Her words were, "No one has ever turned that insurance down". I replied to her that maybe no one else had ever noticed this bogus theft insurance "transfer fee" before, as it was not even itemized on any document I signed. It was just added to the final negotiated price of the car.

Salesman name: Han Dervish

My wife has a 2016 Impreza and we are not impressed. We have been stuck now for the fifth time I’ve had to jumpstart this junk. Service said they have fixed it but I doubht it. Battery dead again on 7/11/18 it is now the 14th and no one has been here to pick up and install new battery. They said they would be here the 11th to pick it up. Must have lost our address. There service is absolutely HORRIBLE.

I just purchase a Nissan Coupe from this dealership and I love it ever since. The people were nice and understanding! They keep it very professional and help me find my dream car for a good deal! I have no complaints!