John B. Hein, MD

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Welcome to Pentucket Medical! For over forty years Pentucket Medical has been providing extraordinary health care to the residents of the Merrimack Valley. With the latest in diagnostics, technology, and research, we proudly offer unparalleled acute, chronic, and wellness care to our patients. Our primary care and specialty teams include over 300 dedicated physicians, nurse practitioners, physician assistants and clinical and administrative support staff. There are three service components of any great health care organization: medical skills, customer service, and technology. Pentucket Medical's physicians, nurse practitioners and physician assistants are not only great clinicians but also highly respected by their peers as leaders in their respective specialties. In addition, as a part of the Partners HealthCare System, the parent organization of the Massachusetts General and Brigham and Women's Hospitals, our patients have access to two world renowned medical facilities when that level of care is required. The second key service component is a dedication to customer service. For the past 18 months Pentucket Medical has embarked on a major campaign internally to ensure that the entire staff is committed and trained to provide our customers with great service. Yes, CUSTOMER service. We realize that you are our not only our patient, but you are also our customer. That's why Pentucket has spent the past year identifying and improving our customer service in a wide range of areas: reception, waiting, follow-up, appointments, and communication. We feel strongly that you deserve the same level of extraordinary service you find in other leading service industries. In recent years, we have invested heavily in technology, including the Electronic Medical Record (EMR). The EMR has revolutionized the way we practice medicine, by ensuring that all your clinical information is captured, stored, and available to your care team any time, any place. If you are a current patient, we thank you for entrusting Pentucket Medical as your source of health care service. If you are exploring your medical care options, we invite you to learn more about Pentucket Medical today. I am always available to provide whatever help I can to help you make an informed choice for medical care.