Fletcher Jones Motorcars
3300 Jamboree Rd, Newport Beach, CA 92660
Reviews
07/25/2018
Provided by YP.comHorrible experience with Bob Evans, Richie Uhl, and the entire Fletcher Jones Motorcars dealership. I can't believe so many suckers buy a car there (myself included). They promise "complimentary" services and rental cars. The reality is that it costs over $1000 a week just to get a rental car from them and $300 for every detail and service. Basically $300 to wash your car. They don't even detail the inside. I asked them for a quote to fix a small scratch on my bumper. Richie said don't worry it will be $1000 - $2000 tops. That was about twice as much as I was expecting but I said ok. I ended up getting a quote for $3000. After the rental car bill of $1200 the grand total was over $4200 just because of a small fender bender. I was without a car for another week as it would have cost over $5000 to keep the rental car an additional week on top of that. Just know that every time you get in a fender bender in a Fletcher Jones Mercedes you will have to pay over $5000. Highway robbery. Worst service in America. If you are buying a luxury vehicle you have a million better options around Newport Beach and Los Angeles. Don't make the same mistake I did. Go to another dealership.
04/08/2015
Provided by SuperpagesFletcher Jones has amazing services!! Incredible perks for their customers!!
04/07/2015
Provided by SuperpagesMike McMullen and Justin were exceptional and our purchase of the 2015 was a wonderful experience. Everything was explained thoroughly they both went above and beyond. They are an asset to Fletcher Jones Motor Cars.
04/03/2015
Provided by SuperpagesGreat service and quality work.
04/03/2015
Provided by Superpages👍i.e., A local favorite, or highly recommended because
04/01/2015
Provided by SuperpagesHighly recommend Fletcher Jones to lease a new Mercedes-Benz. Their dealership and is highly professional and you are not there all day, they deal with you fairly and meet your expectations. The service is great. The also have a great service department. I always lease my cars from Sheldon Ball as he is one of the best Sales Consultants.
03/31/2015
Provided by SuperpagesI reside in L.A. County (Inglewood), however, I prefer the service at Fletcher Jones. My Service Advisor, John Calvert is always professional and thoughtful, keeping me abreast of the mechanical issues of my car. When picking up my car on Sat., 03/28/15, I had a bit of a setback. Traffic was extremely thick, which caused me to arrive at Fletcher Jones at 1:10 pm. By the time I got the rental checked in and made it to the Cashiers, lights were out, and the remaining two SC were walking out the door. The last gent went back to his computer and said "he'd check me out." I was so grateful and appreciative of him actions, that I cried as I drove off. What he didn't know was that I am recovering from a Stroke, and that morning was extremely difficult for me as I was not feeling well. His simple act of kindness made my heart feel better. I don't remember the young man's name, but his Clerk ID # is 501. This is why I drive almost 50 miles to FJ because of outcomes like this. . .the people.
03/31/2015
Provided by SuperpagesOur experience was very pleasant and professional. We never felt pressured or uncomfortable. We dealt with Mike Mc Mullen, he worked with a team, none of them put any pressure on us. A very profesional dealership. We highly recommend them
03/30/2015
Provided by SuperpagesStephanie is amazing!
03/30/2015
Provided by SuperpagesStephanie is amazing!
03/24/2015
Provided by SuperpagesLast weekend my Mercedes had a check up thru Fletcher Jones weekend fair, it was similar to an health fair, the customer service was excellent, I recommend other owners to experience this fair, my Mercedes was in great shape following their multipoint assessment
03/24/2015
Provided by SuperpagesRay Schroeder has taken care of my cars for years -- great guy and he always makes the experience as pleasant as possible.
03/23/2015
Provided by SuperpagesMy service adviser is great, Peter Dillon, it's a great asset.
03/19/2015
Provided by SuperpagesCouldn't be happier with the whole buying experience of our latest Mercedes Benz. Largest selection anywhere, customer care and ease of purchase from beginning to end. Thank you.
03/17/2015
Provided by SuperpagesCharles McCarthy was polite, patience and very helpful. Everybody was great. Christine was amazing!! I believe that because of her I got my SLK 300 (the car of my dreams) Thank you Christine!!!! :)
03/15/2015
Provided by SuperpagesExceptional treatment and fast, courteous service. My experience was over the top. Thank you for a wonderful buying experience. I will certainly tell others to purchase at Fletcher Jones Mercedes-Benz.
03/04/2015
Provided by SuperpagesGreat service
03/03/2015
Provided by SuperpagesI was very pleased with the people as well as the service I received when I went to look and buy a new car. This was the very first time I was pleased to be purchasing a new car!!
03/02/2015
Provided by SuperpagesRick McLellan the service manager is so professional it makes me feel secure my car is being taken care of in the best possible way!
02/28/2015
Provided by SuperpagesWhere do I begin.....I just purchased my very first MBZ from FJ MBZ. After visiting 5 other dealers before heading down Jamboree at the 73. From the time I walked in until the time I left they made me feel like I was the only customer there. I had the extreme honor and pleasure of working with Daniel and Tom and in finance with Andres(ask him about his dog). Tom initially worked with me showing me my options in my price range and then I worked with Daniel Di Conti to work out the details. Daniel is truly one of the most patient, professional and kindest man. I felt so comfortable and he gave me the best deal and bent over backwards answering all my crazy questions. In the end I drove off in an E350 4Matic just floating. I will be a client for life and look forward to many years of droving my car. I previously was a HUGE Volvo fan but have seen the light. Thank you Fletcher Jones. What a wonderful place to buy a car!!! Daniel, Tom & Andres......you gentlemen R O C K!!!
More Business Info
- BBB Rating
- Hours
- Regular Hours
Mon - Fri: Sat: Sun: - Extra Phones
Parts: 949-718-3014
Sales: 949-718-3000
Phone: 949-718-3200
- Brands
- Mercedes-Benz
- Payment method
- discover, visa, master card
- Neighborhoods
- Newport Beach, Bayview
- AKA
FJ Mercedes
Mercedes-Benz Newport Beach
FJM
- Other Link
- Categories
- Automobile Parts & Supplies, Auto Repair & Service, Automobile Body Repairing & Painting, New Car Dealers, Used Car Dealers