Best Buy

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Satisfied every time I buy there.

Thy have the worst customer service. I ordered something on best buy. com. I ordered it in September and it is now Decemeber and I have not received it yet. I called customer service and they told me it had been shipped out in November, I waited another Month. I went back to the Best buy store I had gone online and asked about the product. They informed me they could not help me ( they had only recommended I'd ordered the merchandise online @ best buy.com). So they told me to call the 800 # I did. They informed me I had not paid for the item, then after I went back in forth that I had paid for the item and wanted a refund. Customer service said oh I'm sorry you did paid my mistake. Then he informed me I could not get my money back because they had already shipped the merchandise out. I told him I had heard this story a few times before. It had been three Months, I wanted my money back, he told me he would have someone email me to make sure I did not want the item. By this time I was so upset, I could go on and on which I'm sure I already did. But It has beed 5 days and I have not got my email yet. Do not shop at Best Buy or Best Buy online.