Event Central LLC
9912 hosier st, newport news, VA 23601
Reviews
06/26/2012
Provided by YP.comOur event went great. We got a bounce house, dunk tank, tables, chairs, and linens. Everything was explained clearly and the delivery/pick-up process was easy and prompt. Thanks again Event Central.
05/17/2012
Provided by YP.comEvent Central LLC was the absolute WORST vendor I have ever had to work with. I placed my order and paid a deposit about 2 months before my wedding (table, chairs, linens, vases, chargers, and uplighting originally). I later called to take off the linens and uplighting because I found better prices. The day before my event I called to confirm delivery time and they tell me that they have rented my tables and vases to someone else!!! They used emails from the previous year to say that I changed my order so they rented out my items. If they had looked at the time stamp on the emails they would have seen that they were from Nov 2011. I did not place my order/pay deposit until earlier this year. How could I change my order in the past?!?! They were VERY unaccomadating and rude! They eventually found me some tables but they literally looked like a big piece of plywood with legs screwed into them. The tables were stained, warped and had to be older than me. The only saving grace was I had table cloths to cover these disgusting excuses for tables. And to make things worse after the confusion with my order, once it was corrected they made me pay extra for their mistake because the amount I paid did not cover their rental costs since my order was incorrect and did not include tables and chairs!! I then had to shell out extra $$ for THEIR error! they did not even offer me a discount or apologize. I will NEVER work with again or recommend them to anyone else. I wish I had paid the extra $$ and used a reputable rental company instead of this sorry excuse for a "business". Future brides please do your research and use a more dependable rental company because using Event Central LLC almost ruined my event and stressed me out beyond what was necessary the day before my wedding!
Client, You did not state any of this situation correctly. Event Central has e-mail correspondence from you stating exactly what you requested, which is not what you put in this review. The policies are clearly stated on all contracts. Thank you for your business.
01/19/2012
Provided by YP.comOwner has no customer service skills. Argued with me about a coupon I gave her and said she gave it back. After she found it in her paperwork-no apology. Did not have any of my items ready when I picked them up and said I asked for delivery. I called her two days in advance to confirm the pick up time. She had no recollection of the conversation and I had to wait for them to find my items that they could not locate for about 10 mins. When they did find it all the counts were off and they made ME count everything. When they picked up items after the reception she stated the sashes were not good organized enough and my bridal party had to do everything all over. She was very unprofessional and I would never refer anyone to them. I regret giving them my business and next time will opt for a more professional company with better customer service and price match with someone else. I reccomend she take a refresher course and brush up on her customer service skills.
We apologize for your situation, but the female owner of this business does not do client pick-ups or returns. That position is designated for the individuals in the warehouse. All policies state, customer must count at pick-up and return. This guarantees the client is getting what they paid for. All items must be returned according to policy, which was not done (thus having to rehang sashes). As a sales associate, we thoroughly go through all details and policies of the contract at the time it is booked by a client. How items are to be prepared for crew pick-ups and/or returns are detailed on the contract and should be passed on to the person designated to pick-up your rentals, if not the client on the contract. Please read policies thoroughly. Again we apologize, but if policy is followed, any situations can be easily resolved. Thank you for your business.
08/21/2007
Provided by YP.comThis store has it all. Gowns, Tuxedos, Cakes, Flowers,Rentals, Decorating Services, and a lot more. You can do everything in one place. They are so friendly also.
More Business Info
Live Everyday to its' Fullest; Book a Party Today!
- BBB Rating
- Hours
- Regular Hours
Mon: Tue Closed Wed - Fri: Sat - Sun Closed - Services/Products
- Event Hall & Chapel Rental
- Event Hall & Chapel Rental
- Payment method
- cash, visa, mastercard
- Location
- In the former peninsula foodbank building behind Long's Billiards.
- Neighborhoods
- Central Newport News, Rivermont
- Other Link
- Category
- Party & Event Planners