Petco
12551 Jefferson Ave Ste 119, Newport News, VA 23602
Reviews
01/16/2014
Provided by YPmobileI am usually pretty happy with Petco, however the manager at the store in Newport News is awful! I went in there today in search of a gate to block our staircase. After spending about 15 minutes looking at different gates, I asked my son to find somebody to help us because I had some questions about the different types of gates. He came back with what I later found out was the manager. He came up and said that they had more gates on their webpage that I could look at. Hmmm. I told him I would actually like to buy one of the gates he had in store. I just needed to know if one had a opening mechanism because it wasn't clear from looking at the package. He then told me to just open the package, take everything out and figure it out. Okayyyy . This one had been previously opened so I thought no big deal. I then asked him if he could tell me how big the spaces between yhe bars of one of the other gates were since we have a small dog. His answer was again, just open the boxes and pull them out. If need any more help let me know and he walked away! All I wanted was some info and prices and maybe advice and he was downright rude. Plus if everybody opens the boxes, you'll never know if all the parts are still in there! I left upset and went to Petsmart.
09/06/2013
Provided by SuperpagesMy dog has been to Petco since he was about 4 months. Every time that we've been there, the employees are never around and I usually wait around at least 5 minutes to be helped. The last time my fianc went to pick up our dog from the groomers, he waited for a good 5-10 minutes to see be seen or helped. So he went in the back and grabbed our dog. 3 months later, my fianc lets it go and gives Petco another chance. He calls at 7pm(they close at 9pm) and asks if there were any openings and was out on hold for 5 minutes after he gave the caller his phone number. The manager picks up and just says "there are no openings" and hangs up. My fianc figured it was fishy so I called under a diff number and was told they had an opening. I was very heated at this moment so I called and spoke to the manager. The manager said, "to be blunt, your fianc isn't welcome here because he put other dogs in danger because he could have taken another one." Well, to be blunt, the manager could've been blunt and told him the truth rather than wasting both our time by saying there were no openings. That was a coward move. If the manager ran his business better and hire better employees, both our times wouldn't have been wasted. I have spent so much money buying food, collars, groomers, etc. I own a business and I will surely let others know how disrespected we were treated.
06/21/2013
Provided by SuperpagesWent to petcoNewport News, Va today, Dakotah M. clipped my dogs nails. She was the best. Talked to Hector and made him less anxious. Last time I had his nails done at the Vet it took 3 people and a muzzle to trim his nails. Kudos to Dakotah the boxer whisperer. She deserves a raise.
More Business Info
- Hours
- Regular Hours
Mon - Sat: Sun: - Brands
- Petco
- Payment method
- amex, discover, visa, master card, debit, apple pay, paypal
- Location
- Jefferson Commons
- Neighborhood
- Central Newport News
- Other Links
https://stores.petco.com/va/newportnews/pet-supplies-newportnews-va-2730.html
- Categories
- Pet Stores, Aquariums & Aquarium Supplies, Dog & Cat Furnishings & Supplies, Dog & Cat Grooming & Supplies, Pet Food, Pet Grooming