Nationwide Insurance: Lincoln T Ware Agency

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My mother in law, Linda, just purchased some property in Tennessee (we live in Florida). She left a message for Bert's office asking about a policy for property insurance but Bert never returned her call. Today we both drive up to finalize the property sale and I called Bert for her to see if we could obtain insurance. Unfortunately they do not offer a policy for the type of property we purchased, however Bert was extremely rude when I called! He said that he already talked to someone about that. I told him that she had left a message but no one returned her call. Bert proceeded to tell me that "She called up here crying about it but I can't help her!". That is completely unprofessional and down right rude! What an awful experience with Nation Wide! I will never use them!