Newtown Sew & Vac

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I have seen heaven, and it’s Newtown Sew and Vac. It’s not a repair shop. It’s an EXPERIENCE.
I bought a cheap, used sewing machine on the internet, and to no one’s surprise, it didn’t work right, so I went to Newtown Sew & Vac. I was told to make myself comfortable in their “kitchen” to wait for their repairman Tom. Sandor's son offered me a fancy coffee and some chocolate covered bacon. It was like I was a family member! We chatted about how much I had paid for the machine, and I was embarrassed, thinking he would tell me I had gotten what I had paid for – a piece of junk. To my surprise, Sandor complimented me on having found a bargain.
Tom soon arrived and even attempted to fix it on the spot. Unfortunately, my stubborn bargain find just wouldn’t fix. So Tom offered several repair scenarios and even said he’d call the original seller before doing anything that would cost a lot “because it wouldn’t make sense to charge a lot for something that had cost so little”. It was like taking my broken toy to my favorite family member that I knew would value my toy as much as I did (and wouldn’t overcharge me for fixing it!)
I returned to pick up my machine the following week feeling pretty special. Sandor remembered me and explained that Tom had given the machine the extra TLC it needed and that the seller hadn't lied or missed something. He didn't want me to be mad at the seller. Pretty special, right?
As we were talking, a customer with a vacuum came in, and Sandor’s son was helping her to troubleshoot it just like they had done for me the week before. Sandor explained that they try to see if it’s something simple they can just fix on-site and not charge people – it’s not about the dollars, it’s about helping people.
Turns out, *I* wasn't special -- this family is. They help everyone who comes in with a broken “toy” and treat everyone like family. What an experience, and let me tell you, this place doesn’t just feel like heaven, it smells like it too!