Auto Brake Corporation

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On February 5th 2019 I took a 2005 Subaru Outback Llbean to B automotive for a pre inspection
I was given an estimate of the repairs needed.
At NO TIME did I mention or complain it had a rough idle
At NO TIME or in the report was it mentioned or NOTED that vehicle had a rough idle
Vehicle was brought to B Automotive driving smoothly. No rough idle in DRIVE, NEUTRAL, OR PARK
vehicle continued to drive smooth and quiet upon delivery to AUTO BRAKE for several repairs
On 2/19/2019
1.replace front sway bar links
2.replace oil cooler
3.owner brought 6 qts. Oil, Subaru air filter, Subaru oil filter
4.replace axel assembly
Rob called on 2/19/2019 Vehicle stayed overnight because of the Axel assembly repair Rob informed me needed replacing and I asked it be kept inside per owner request. Gave the go ahead for Axel repair.
Britney called 2/20/2019 to say vehicle was ready. I asked for total. I ask her to please place vehicle inside overnight.
2/21/2019 came to pick up vehicle at 8am
Rob checked me out. He said, "That is a nice car, I drove it, it drives smooth, no noises, no rattling. Can I ask how much you paid for it"? He explained to me about the valve cover gasket and how it did not need to be done at this time.
My vehicle was pulled out of the bay and was running when I got in.
I drove away and got to the corner of Ave.J and Swells Pt. Rd. LESS THAN 1/2 block .....and notice it was vibrating and idling very rough in DRIVE when I stopped. I thought it was cold and continued to drive to the stop light at little creek rd. And noticed it was obviously NOT Idling as it was when I dropped the vehicle off to AUTO BRAKE on 2/19/2019 or from the first day I drove this vehicle. From the first day I went to test It drove great
IThe only way I Could get it to idle smoothly was to put the vehicle in NEUTRAL THAT WAS NOT NECESSARY UNTIL I DROVE AWAY FROM AUTO BRAKE after repairs were done on 2/20/2019
I could not return that day
As soon as I finished with my mother I came straight to Auto Brake I explained to that as soon as I drove away to the corner of the street ...less than 1/2 block I notice the rough idle. I ASKED Morgan could he please check the oil filter to see if maybe it's loose He became angry and said. "yeah, yeah I hear this everyday. It wasn't doing this and now something is wrong." I followed him to my vehicle. I notice Rob was across the parking lot talking with 2 people. Morgan opened the hood and AGGRESSIVELY grabbed the air filter housing and shook it.
Morgan said, "See, it's tight there is nothing wrong with it". Morgan walked away and Rob walked up. He said "What's wrong"? I explained to him exactly what i explained to Morgan.
Rob got in and said, "Yes, I see what you are talking about."
I told Rob I did not appreciate Morgan AGGRESSIVELY YANKING on the oil filter housing. Rob grabbed it and said. "All he did was pull on it like this." And Rob pulled on it
I simply told him exactly what was going on I reaffirmed IT WAS NOT LIKE THIS WHEN I BROUGHT IT TO YOU! I said Rob I just spent $500 DON'T I have the right to ask you to recheck it
Rob said When you are unhappy with your hamburger do you go around the counter and complain to the cook
You should have come to me.I told Rob I did Not know I was not allowed to speak to Morgan
I told Rob I did not appreciate the way Morgan treated my vehicle when he yanked on the oil filter
I just spent $470plus I felt I had every right to come back and see if maybe something was loose from the work.
Rob told me to bring it back on Monday


My 2005 Subaru Outback was brought to AUTO BRAKE running smoothly, quietly, and properly Idling smoothly in DRIVE. Not having to shove it up in NEUTRAL
There were no idle issues when I purchased the vehicle
There were no idle issues reported on pre inspection.

PLEASE STAY AWAY MORGAN AND ROB ARE NOT MECHANICS

Owner Craig laughed when I tried to discuss it with him
State Police shut them down fraudulent inspections

RUN

I my vehicle to get an inspection,it failed. The fact the vehicle failed the inspection was not the issue. The issue at hand involves negligence, lack of customer service skills, unprofessionalism, and adding repair charges to an original quoted price that was not authorized. My vehicle was inspected on Monday 3/19, after Rob and I spoke about the repairs that needed to be completed for the vehicle to pass inspection and I agreed, I took the vehicle back the next morning 3/20 and left it with him. I had not heard anything on Tuesday, Wednesday passed, so on Thursday I called to check on my vehicle and I spoke with Rob. Rob stated that the car was finished and he was about to put the inspection sticker on it. I went up there around 2:40 or so to be told that he had to add another part on my vehicle. I asked him why was I not called about it in fact why didn't he mention it to me when I called him. Rob became rude and disrespectful. This unprofessional man told me that he could take the part off of my vehicle and put the rejection sticker back on it. After the second time he threatened to do so I told him to go ahead because I should not be responsible for what he choose to do without my authorization. Rob admitted that he made a mistake and he should have called but that is not good enough. Instead of taking a loss for his mistake, Rob actually took the part off and the rejection sticker went back in the window. Mind you, I have a copy of the original inspection document that list each item that needed to be repaired to pass the inspection and clearly during the original repair some how another part was broken/cracked. The new inspection clearly states broken/cracked left front arm which would have been visible from the beginning and was not documented on the original inspection. Instead of being honest and up front, Rob expected me to pay for the additional repair which was done without my authorization. I am very disappointed as to the service I received.

Love this place! Been going for years. Very honest! Lived in Norfolk all my life then moved to VA Beach..I will still make the commute to go there. Support smaller businesses!

Inspection only!
Took vehicle to have repairs done on late model vehicle. Kept for over 2 months. Cost $1500. Backfired all the way home. Husband is furious!
Can I rate it less than one star?

I've never had more aggravation from a service industry. I can understand having a rough demeanor however literally calling my car a POS is just rude and uncalled for.

DON'T GO THERE! Ruined my rear brakes like another customer here. Found out they had used wrong parts for the vehicle and installed them wrong too! Took NO responsibility - just a lot of lip.

They screwed up my rear brakes on 3 occasions charge me refuse to refund any money I paid them or a portion of the 1300$ repair bill from another shop

They are a very dirty business. Avoid them at all costs. They use to be very reputable but the people they have in there now have messed up many peoples cars that I know. They "fix" the problem and do very lazy work for it to be broken soon after.