Dollar Rent A Car

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Never again. Can't add my wife to drive over the phone and never told me I had to do it at a location.. Stick to Avis

i wish I would have known my boyfriend could not make a reservation for me and pay for my rental car. When I arrived I was not even greeted. They put an 83 dollar hold on my account (when my boyfriend had already made reservations and paid thru Hotwire) .. That was fine, charge my card. After all I was going to be the driver. So to my knowledge you cannot book a reservation thru hotwire and have someone pay the bill so you can walk in and everything be easy. They had no record of anything. That's fine I was patient showed the woman at the counter my confirmation that it was prepaid. She did not feel like explaining anything to me nor try to help me understand what else I could do. So I paid, got my car, and went about my business. So they charged my account 83 dollars. Then charged my boyfriend as well as the insurance. On my documents it doesn't show the same, so I called, and I got another woman who didn't want to go out of her way to answer a few questions. They do not accept third party insurance. So they deleted the charges of the car off my boyfriends account but he was being billed 45 for insurance.

My experience with this company should not alter someone's choice but I would not recommend. There are nicer companies who won't give you a confusing run around. To me, it felt like every single employee hated their job and did not want to provide any customer care. I shouldn't have to feel like i am bothering someone. It's all very basic and I wasn't asking for much. I will not be back next time.