Ruth Francine Cauthen, DDS

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I took my then six year old daughter to Dr. Cauthen in 2004. I was not allowed to go in the exam room with my child (they claimed the exam rooms weren't large enough for extra people & that it was an occupancy hazard to have too many persons in the room; sounded like a bunch of bull to me). I wanted to accompany my child because at the age of six, I felt like she might have been a little too young to accurately describe to me what happened in the room. When I pressed the issue, Dr. Cauthen & her assistant did ABSOLUTELY NOTHING to reassure me & calm my fears & concerns; this made me feel very unwelcome. Needless to say, I took my business elsewhere & found a MUCH MORE compassionate pediatric dentist & staff.

The whole office is terrible! Don't be fooled by their beautifully decorated waiting area. The billing staff has some outrageous way to calculate co-pay where you end up paying 75% of the procedure up front even though my insurance covered 90%. This left my husband and I with a huge credit on their books which, till now (from January), they still have not returned despite my many calls to their office (something about an offsite bookkeeper which means an avg waiting period of 4 weeks to get a refund check--BS if you ask me since I've been waiting MONTHS). For our actual visits the dentists did the work on us and rarely explained what they were doing and only told you at the very end what they recommended. They told my husband he had 6 cavities and that I had 4. After getting tired of their billing procedures (and reading some reviews here) we went to another dentist for a second opinion and it turns out he only had 2 and I had ZERO cavities. Unfortunately a few of the 'cavities' had already been filled with this office. Even now my husband has terrible pains from the fillings which were not set correctly. We will be going to our new dentist this month to have them redone (more unnecessary expenses). All that said, there is one other dentist working there (who does not have the Cauthen name). She was very professional and great at explaining. She should definitely get out of that office. Considering all the faults with this dental office, my husband and I couldn't justify staying with this office for this one dentist. I would definitely not recommend this place. I am going to call their office again today to ask about when the check for our balance will be sent to us. I will wait a bit longer before putting it in writing and consulting a lawyer.