The Virginian-Pilot

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During the decline of newspapers is apparent, you would think that they would try to win back customers with good/great customer service. Apparently, that is not the case.

I choice to restart my Wed/Sun delivery over a week ago. After waiting on the line for 15 minutes, I got a customer service rep on the line and shared I wanted to restart my service. They quoted me a much higher price than what was on the bill (which was only $20/yr.). When I explained that to them, they said they can't offer that anymore. I asked that they have my local carrier supervisor contact me because she can guarantee me the $20/yr. I never received the call.

Yet, when I looked at the bill closer, hidden in a tiny was the online bill pay service for paying my bill. After taking time to set up my billing profile, it took me to my subscription price, which was $20/yr.

That was over a week ago that I was billed the $20 on my CC. I haven't received a paper since. I didn't receive my Sunday paper today when I woke up at 11:20 a.m. I immediately tried to call the Virginian Pilot and guest what? Their customer service hours only go to 10 a.m. Urghhhhhhhhhhhh!

Here's a thought. Probably their billing system, which is probably operated by an outside vendor, doesn't directly communicate with the Virginian Pilot system. That's is probably why I am getting a delay in starting my subscriptions.

I only want the paper because my wife wants to read it and for the coupons. I have to leave a star because there is no option for 0 when rating.

I've subscribed since the 90's--The delivery was 8 out of 10--Pricing fair---Until the local (Norfolk)--office close--VA Pilot---Now the Pricing OUTRAGOUS--Delivery HORRIBLE!!!!!!!!!!---Awhile back was having delivery problem was told because not signed up EZ-Pay----So put card on file---took 3 weeks but seemed ok----Few months Later again--Problem back--Here's the week of Aug-16-21-------Aug-22-21--Mon. NO paper--Tue & Wed. (after 720am) late paper-Thur.--No paper--Fri. late--Sat & Sun No Paper!!!!!!!---I'm over Pilot---CANCELING--Losing paper after all these years!!!!!!!!

In February I subscribed to the paper and I will billed twice. it took me many phone calls and two months to get a refund on the overcharge. I told them I did not want to renew my subscription.... well they stopped my paper when I received my overcharge refund not after the 13 weeks I had paid for so now on 05/13 they have billed my account to renew my subscription.... Really???? what does a person have to do...... Now lets see how long it takes me to get this fixed. I say do not subscribe because it will be a nightmare and headache!!!!!

Their editorial writers need to do more research and back up their claims with facts.

I believe Denis Finley, editor of your newspaper did an INJUSTICE for not supporting a reporter from your newspaper who WAS beaten by a MOB, after I viewed a headline story on O'Reilly Thursday1/24/13. Your paper also initially refused to supply 911 tapes to FOX. Also only one of the five assailants was convicted and received only a suspended sentence. Based on this information, I would NOT recommend anyone read your newspaper, nor I believe Norfolk is a dangerous place to visit, and would recommend that everyone should BOYCOTT any visits to Norfolk, VA. I am taking a photo of my posting. If this does not get posted, i will send this email to FOX

ITS A PERSONAL DECISION TO GET THE PAPER DELIVERED. AT FIRST 0UR PAPER WAS DUMPED IN OUR DRIVEWAY AND WE REQUESTED TO HAVE IT PUT ON OUR PORCH AS WELL AS DOUBLE BAGGED TO PREVENT A SOAKING WET UNREADABLE PAPER/ FOR A WHILE THIS WAS DONE AND NOW FOR THE PAST MONTH OUR PAPER HAS BEEN SOAKING WET AS WELL AS BOUNCED OFF OF GLASS STORM DOOR WAKING OUR ENTIRE HOUSEHOLD INCLUDING OUR DOGS DUE TO THE EXCESSIVE NOISE OF THE DELIVERY.TH\IS MORNING WE WERE SCARED BEING WOKE UP BCUZ IT S0UNDED AS IF SOMEONE WAS BREAKING IN OUR HOME.