Wine & Cake Hobbies

Write a Review757-857-0245

CLOSED NOW - Opens at 9:00am

I want to respond to the not-so-positive review posted here. Acknowledging that we're all entitled to our opinions, I honor this reviewer's right to his/hers. However, I have been a customer of Wine and Cake Hobbies for over 15 years. I know the owner and the employees personally and have never gone to their store and received anything less than stellar customer service. There has been more than one occasion when one or more of them has gone over and beyond to ensure I had the item(s) I needed for a particular project. They are wonderful people and I feel especially fortunate to be one of their customers.



With regard to Wal-Mart pricing, I don't know that I can argue that if you only need a small amount of fondant, the super store might be your best bet; however, I buy the stuff in the $108.00 buckets, always find it stocked at Wine and Cake, and haven't found this quantity online for less.



I can't imagine what was going on when you visited but I can assure you: there is no one in that store who will not jump to your aid quickly. I guess the bottom line is: no one place is going to please everyone because we are all different, have different needs and different responses when those needs are not met to our satisfaction.



I hope you will return and pull one of them aside to voice your frustration. They did not deserve the blasting you gave them (in my humble opinion) and I'm sure they would want to make this right with you.



Happy decorating!

my wife goes there for all her supplies ,and i went there and a gentleman assist her and me --he was really great as was everyone else.found everything we needed to make our daughters wedding cake sept 18.thank you james and phyllis edwards

today was the last straw, have been going to this place on and off for the last 13 years, every time i got stationed up here, and since then the customer service (or lack there of) has gotten worst, the inventory they carry is not as grand and just the attitude and vibe of the place has just gotten worst over the years. i like loyalty and am a very loyal customer to those that i do buisness with, but with no customer service i am finally done and will not shop here again; the last 6 times i have been here i walk out frustrated and upset and it is just not worth it, not to mention that a lot of the items there are cheaper elsewhere such as colored fondant (cheaper at wal mart)