PetSmart

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Store #214 Norman, OK June 4th, 2015 , Grooming issues

My 11 year old labra doodle was trained as a service dog and has helped me for several years. The last 5 years, I have been unable to bath him, so I have been taking him to PetSmart's grooming with no problems.

I dropped him off at 10:30 a.m. and was told that he would be finished at 1:30 p.m.

At 1:30, I was told it would be another 40 minu...tes. I waited.

At 2:30, I was told it would be another 15 minutes. I waited.

At 3:15, I left the store with my dog not finished. One ear was cleaned but not the other one. Two feet were grind but not the other two. His hair was shaved but his glands were not excreted.

I am aware of you "guarantee" but the manager of the store told me that he was proud of her (Chris), the groomer, who never mentioned any problems with the dog.

I was very exhausted from all of this and worried that I would not get my dog returned to me.

Now, I am taking my dog to the vet for an ear infection in the one ear that she cleaned. Here is my question:

Can I expect this kind of treatment toward me and my pet every time I need a groomer? It seems that the new manager approves of this treatment.

June 13th (over a week later) I received a call from Mike (store manager) who apologized for the way that I feel. Have you ever had anyone apologize for your feelings?