Coolray Mechanical

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Beware Of Cool Ray
I recently had a situation where my heat pump was not working on a Wednesday. I called Cool Ray. They sent someone out to investigate my problem. It was diagnosed as a failed blower. As the guy was figuring out how much it would cost me to replace the blower he mentioned, he doesn’t know if the motor was bad or not and would not know until he replaced the blower.
He left and we were waiting on the new blower. I had called to check the status of the new blower but it was not in yet. On Friday I was told their supplier received their shipment about 2:00pm.
Monday morning, they called about 8:00am and said they were coming to replace my blower. This meant they had the necessary material to fix my blower on Friday afternoon. Even though they offer Emergency Service they refused to come Friday and do the repairs. The weekend forecast was for nighttime temperatures to be in the mid to low 20 degrees. Since I felt they have no concern for their customers welfare I told them not to come.
In summary:
The initial inspection failed to find the motor shaft was loose. When inspecting the blower, the guy was inches from the motor shaft and had he checked he would have found out I needed a new motor and a blower. The blower is attached to the motor shaft and he should have checked it then, not wait to see if the motor was bad after installing a new blower

Cool Ray serviced and cleared my house for closing in Feb 2018, I closed late March 2018 and by early May when I ran my units i started noticing my electricity bill going sky high. By Mid June I noticed that one of my units is not working well. I called my home warranty and found out that my coils were rusted and leaked all my refrigerant out. I called Allen (the owner) and he said " That service does not mean it is a warranty nor a guarantee, it is just says that the unit performed at the time it was serviced" since I had no need to start my unit till early May i did not know it was not working. I asked Allen what kind of a responsibility falls on Cool Ray and he said none. I asked if there is a way to help with some of the cost I am going to have to pay and he accused me of ripping him off and hang the phone up on me.