Charleston Powersports

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During the sale process everyone was friendly. We purchased Sena bluetooth for our helmets. One boom mike didn't work. Took it back. They agreed it didn't work but did nothing to fix it. When we insured our bike, we discovered that our insurance carrier put Gap insurance on the bike. We have been trying to get Charleston Power Sports to cancel the Gap insurance purchased at the time sale since June 1st. It is now September 7th. Lastly, when it was time for our 500 mile service they could not get to it for weeks. We scheduled the appointment, then proceeded to try and find someone else to do the service, We found another dealer that would do it. We called and cancelled the appointment. They called and then said they could get us in for the service. Too late. They screwed up getting our license plate. Another issue we had to resolve because they couldn't or wouldn't. We will NEVER buy anything else from this place!!!!
Randy and Marie Warnke

BLUF: I wouldn't trust them to fix a childs pedal tricycle.
I was involved in a motorcycle accident in April and took the bike to them for an estimate and decided to have them do the repairs. About a month and a half later- not an issue with the time as I couldn't ride - I show up to pick up the bike - they put the wrong damn color front end on the bike. I point that out and they say oops - but they will get the correct part ordered to make it right. I get home that night and give the bike a thorough going over and cant believe what I see - the turn signals were on upside down - custom parts, so it could happen....but then I realize they replaced the wrong damn side plastics...REALLY??!! After a bit on the phone they order the new parts to make things right - again. Get the bike home AGAIN, everything looks good. I start taking it apart to service the fluids and go over it and my god, king kong has tightened the fairing bolts, STRIPPING one of the bolts. NEVER AGAIN

I enjoyed dealing with charleston powersports great prices great staff I refer all my friends to them I worked with Ashley and hope when I,return,to buy from charleston powersports I deal with with Ashley again he was great guy deal with I told him what I was looking,for and,he took time and,listens to me,sold me,exactly what I needed didn't try to sell me,what I didn't need like most powersports dealer would he seemed to,care more about what would make,me,happy then,what would be more,profitable for him which just ment he earned my future business so if ya looking,to buy a boat or jet ski atv utv or motorcycle I say go talk to Ashley. Or one,of,the. Other sale member I enjoyed myself and,love my New atv

The most important aspect of a company to me is customer service, and Charleston Powersports has it. Everyone was very friendly, not pushy, and more than willing to answer any questions that I had. When I first called their I thought that I was going to rushed over the phone, but I was pleasantly surprised to find just the opposite. The only snag I had was that I was told I would receive a notification via email when my parts came in which I did not. I did give my email address and number to the person on the phone but it somehow did not get recorded. I called a couple times to check and see if my parts were in, and each time I was answered with a friendly voice. When I did go to pick up my parts, which were received in a very timely fashion, I was asked again for my information which I gave. I was also granted an apology for the miscommunication. I received an email from Charleston Powersports after my purchase thanking me for my business. As a manager of a large operation myself, my professional opinion would suggest that Charleston Powersports is a very well managed facility. I will definitely be returning with all of my future business, and I will most definitely refer them to any friend of mine. Well done guys!!

i baught a 2013 EV Polaris a few weeks ago and the sales crew was great I have now sent 3 freinds and they had the same thing to say. awsume dealer

Very competitive pricing and helpful salespeople. I will be coming back!

This group is "SUPER".... My wife and I decided to sell the Yamaha motorcycle '07 V-Star and buy a jet ski for the kids. The 1st time there we were on a fact finding mission, (no sales pressure at this store). The salesman listened to what we wanted and then showed several that were in our price range. The 2nd time I had my trade with me and they looked over my motorcycle and told me that they were sure we could make a deal. We went back a week later and made the deal.



It all went so smooth. We love our new Seadoo GTX. The service there is "Right On".



Thanks Guys!

What a joke this place is.

Really good sales staff, parts folks know their business and service is fast and good. Come on guys, don't abuse people that are there for you and sponsoring all these events for you and working hard every day to make it good for you. Dude, with the $1000 wrecked bike, what is your problem man? Hey guys, you did a good job for me. R Cromley, Pawley's Is. SC

Charleston Powersports is honestly one of the worst places I have ever attempted to do business. Initially, I took a friends Suzuki there after looping it out in order to get it repaired-after seeing their quote (which note was 30% higher than the quote that came from Velocity) a sales person brought up the idea of buying a new bike and they would buy the wrecked bike off me for $1000. The 3 of us sat down, picked out a bike in their showcase, he worked out the math, checked my paystubs, and told me financing would be no problem. I even went ahead and put $500 down. He told me to come back the following day onec the banks had responded. When I returned, the gentleman wasn't there but their General Manager was, and we talked, and he told me I would not be financed without a cosigner. Not a problem. I have a cosigner. Then he told me he would give me $300 for my bike. I told him we agreed on 1000. He told me I was lying because no salesperson would tell me that. I told him I had a witness! His face began getting red, began stumbling over his words, and wouldn't budge the issue. Bottom Line...DO NOT GO HERE! Oh and that $500 down payment...well I still haven't seen that get credited back yet.