Premier collision inc

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I had The worst experience with Premier collision inc. They were very unprofessional. I took my car over there in January and got it back in May, Couldn't they get it fixed in less that 5 months? C'mon. It was my Mustang who was crashed on the left side fender and some scratches on the left door and hood, when the insurance agent went to my home to check the car, the estimate was $1,300. Premier collision messed up the car and ended getting over $7,000 from the insurance and did a very bad job. Also they did extra scratches on parts of the car and didn't wanna fix them. They gave me the car super dirty and the paint job on the fender was horrible. It has drops of paint and after one month the hole fender started to turn yellow. They also stole my Hood Insulation Pad and the Radiator Cover, worth $300, and refused they took them.
PLUS Worst Customer service, I used to go every week to check on my car and they lied a lot and the manager hid from me. STAY AWAY!!! Don't go through my experience.

First-rate customer service!

They did an amazing job with my car. It looks like a brand-new car. I can determine their service is proficient. I highly recommend this company. Thanks to Jimmy and all his efficient individuals that work in Premier Collision.

be careful!!!!

very shady place.

the promise with my car going to be ready in 5 business day for fixing bumper and spoiler.

I receive my car after 40 days did a really bad job,this is not a professional company also my switch broke and the key was different very very shady.

I had a very positive experience working with Premier Collision on the repair of the back end of my SUV. I was in need of a repair for a banged in bumper and scratches on my car.



Before I chose Premier, I researched several auto body shops in the North Miami Beach area and chose three shops to visit & receive quotes from. Robert at Premier Collision provided me with the most competitive quote and he was most genuine in trying to help me.



He helped me save even more money by suggesting his coupon on Groupon which was well worth it. I saved a few more hundred dollars. Robert also referred me to his car rental contact, which provided a special discount for being a customer of Premier. The car rental company both picked me up and drove me back to Premier.



Robert kept his promise to repair my vehicle within just a few days which saved me money at the car renal company.



The quality of his work was great and his guys even cleaned up a scratch for me that I wasn't expecting. The back of my SUV looks brand new.



His detail guys provided a nice cleaning/polish before I arrived. I have no complaints regarding my experience with Premier. I recommend others to use Robert and his company for repairs similar to mine. I will use him again should I need auto body work in the future.

My car was wrecked twice in 3 months...the first time I took it to Premier for nearly $8,500 worth of damage, although it took quite some time (nearly 40 days) for the work to be finished I was very satisfied with the results. I had the car back for a bit over a month and someone smashed into my front end. I immediately thought of Premier and decided they were the perfect choice for $10,000 worth of damage this wreck caused. I WAS WRONG!!! The car was towed to Premier on June 29th and I was told 4 weeks to finish. After being told the car would be ready on 5 different occasions, I was finally fed up and told them I would be picking the car up August 12...44 DAYS LATER...when I arrived at the shop I was told all the car was missing was the front grille (which was on back order). By the time I drove 20 minutes to get home, I had a list of 15 things that were not done or still broken...to list a few: 1. cruise control did not work 2. check engine light on (what repair shop returns a newly fixed car with a check engine light on!?) 3. a painted bumper that felt like sandpaper 4. dirty finger prints all other the interior airbag trim work 5. the gear shifter cover broken 6. passenger window did not roll down with dirvers control 7. the ABS light on 8. Side airbag trim work popping off 9. a new headlight with water vapor in it 10. a new rearview mirror that falls off going over speed bumps 11. an alignment jobs that when going straight the wheel has to be turned 45 degrees...and I can keep going. I immediately told the owner who replied with "I am very sorry but i will correct it"



After not having a car for 44 days, the last thing I wanted to do was take it back into the shop but I did. I also brought a list of the items that needed repair. I was promised THIS time that it would be fixed in 1-2 days. 3 days later and 15 phone calls later, I was told I could pick the car up. I arrived to the shop to find out that the check engine/ABS lights are still on, cruise control still does not work, the paint was never fixed and really the only thing that was fixed was the headlight. SO AGAIN...I called the shop and let them know I would be dropping the car off AGAIN! This time I was told that the owner was out of town and did not over see the work that was done. BS! I was promised it would take 1-2 more days...3 days later and 10 more phone calls I was finally told I could pick the car up at 4. When I arrived the car was still getting an alignment. After waiting an hour and a half I was finally about to get my all fixed car (the date was SEPTEMBER 14th...75 days after the actual wreck!). I was so excited. Finally I am driving around and realize my cruise control still does not work even though my knee airbag cover was bent off to access the CC cables...now that the cover it bent, it does not clip back in place and has a huge gap...the problems do not stop there...the check engine light was back on, my headlight was missing a lightbulb, the dirty finger prints, just kept adding up, the alignment is still off...,the gear shifter gets jammed since the cover was never fixed, the rearview mirror still falls off. and the list just does not end.



I thought bringing this shop $18,500 worth of business in three months would help me have a car that is fixed to professional standards.



I AM EMBARRASSED that I talked so positively about Premier and told everyone I know how great the place is. I would have rather paid my $250 deductible and had the car fixed right and in a timely manner. I thought these guys were cool and legit...I thought I had finally found a repair shop in South Florida that was honest and respectful...I WAS WRONG.

Phenomenal, attentive, and efficient are just a few words to describe the owners at Premier Collision. The customer service was excellent! I was personally taken care of by Jimmy and Robert who made sure I knew exactly what was going on with my car. I was involved in a major accident and my 2007 Camry seemed like a total loss but I was assured it was fixable. I put my car in the hands of two businessmen that took care of me like I was family. Jimmy made sure my car was towed to the body shop, got me a rental car, and made sure I was ok because of the injuries I received in the accident. Robert made sure all the parts and minor details were covered so I could walk away with practically a brand new car. Over $10,000.00 worth of damage and my car was fixed in 32 days. Amazing! Being that I have been involved in accidents before no body shop has ever helped me with my deductible and made sure that I had a guarantee of all the work done on the car. Jimmy and Robert and all the workers at Premier Collision I thank you for all that you've done to make me feel like apart of the family. I will always send customers your way!!