Bigfoot Pumping & Thawing

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This is a horrible company. In September, 2 and 1/2 months ago, I called to have my septic tank pumped. They still haven't come, and repeated calls indicate they don't really plan to and don't care. Now my uphill driveway is covered with snow and probably not accessible.

Rude dispatcher, refused to discount a steam that backed up two days later. When there are feces and water in your basement, the last thing you want is to pay twice for a service. Go elsewhere!

Fair prices. Helpful staff.

I do not reccoment this business. With so many local companies to choose from, Fairbanks consumers have a choice of how and where to spend our money. This company has historically rude and offensive dispatchers. Ignorance is no excuse for poor customer service. Sadly, the service at the office level is apparently not an issue to the company as the crude language, rude attitudes and general lack of service is allowed. I have decided to spend my money with a company that appreciates my business.

After using this business a few times, I am continually amazed by the lack of customer service demonstrated by the dispatcher. She has hung up me, used crude language and not allowed me to speak to her manage/supervisor. Supporting local business is important; however, this is a competitive market. Two years ago, I vowed to never use Bigfoot again because of this individual. Unfortunately, that choice was recently taken out of my hands, and I was dismayed to find the same issues that I had encountered before. My recommendation is to never, ever use Bigfoot Pumping and Thawing.