Allen Samuels Chrysler Dodge Jeep Ram Hyundai

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My husband and I had a horrible experience with this dealership this weekend. First, we went on Thursday, July 3rd, to test drive the Hyudnai Elantra. We loved it. Denise, our saleswoman seemed very nice and professional, and even identified a rebate that I qualified for without me asking. We told her that the price online that brought us in was 13,595 (5,570 discount off msrp), and we were looking for 3,000 for our trade-in. Note: on the website it listed the "*Discount" as $5,570, and the "Sale Price" as $13,595.



The next day we came back, and they lost our information, so we had to go through everything again. To make a long story short, 3.5 hours in to our 2nd visit they tell us that the discounted price online is actually due to $3900 in available rebates for which you have to qualify and only $1670 was an acutal discount, so the price went up to just over 17 grand, plus a $1250 security package that they failed to mention came with every car and was not optional, bringing our total before taxes and fees to $18,345. YOU GOT TO BE KIDDING, RIGHT? No, not kidding.



Oh, and remember that trade-in we wanted $3,000 for? $50. Yes, you're reading correctly - THEY OFFERED US $50 FOR OUR TRADE-IN.



Back to the online price: There was absolutely no clear indication the the "Discount" were rebates and discounts combined. After arguing with the Finance Manager for 30 minutes about truth-in advertising requirments, he offered to take $500 more off the price. We considered it briefly because it made it just under what we were offered for the Toyota Corrolla at another dealership. I assure you, we only considered it out of sheer exhaustion and at the loathing thought of having wasted 4 hours at this place on the 4th of July. I'm happy to report, we did not make a deal with this crooked dealership, and we are reporting them to the FTC. On their website, I see that they just made a change to cover themselves, but we took screenshots of the website the day it happened. They now list what said "Discount" as "Available Savings."



And the cherry on top: while they had our car in their shop to appraise it, they took pins out of the the lining in the trunk, and didn't put them back in, so now our lining is hanging off. I cannot tell you why they would take them out in the first place, but they did.



BEWARE OF ALLEN SAMUELS HYUNDAI FORT WORTH.