North Royalton Animal Hospital & Paws at Play Resort

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Dr. Hechko and his entire staff at North Royalton Animal Hospital have been a blessing to our numerous animals in the 15 years that they have been under their care. Their kindness compassion and knowledge have exceeded any experience I have ever had at any other veterinarian hospital. During the current coronavirus pandemic, Dr. Hechko established a protocol to ensure the safety of his staff, clients and their pets. It has been impressive to see the dedication of Dr. Hechko, all of his doctors, the Vet Techs and office staff as they were willing to voluntarily come to work to help our animals. Our dog Sydney became seriously ill during this time and wouldn't have been able to recover without Dr. Hechko and his staff being willing to be there for him. Thank you Dr. Hechko and all of your staff for the wonderful care especially during this time. You are the best!

I am very unhappy with the treatment I have received at this practice. I am handicapped and needed help walking my big dog in..
Twice I was left outside for more than half an hour and no one bothered to come out to help me., and it was bitterly cold... No apologies or anything.
Another time I was 10 minutes late and the vet would not see me, I was told., but it is ok for me to wait...
I recently tried to get an apt for my dog who has an infected to and they would not see me, saying that they think their practice is not a good fit for me.
I have lived here for 33 years, and always had excellent care from DR Edgar on Royalton Road, now VCA... also excellent care.
I have never been treated this way by anyone in the 33 years I have lived in this Country.. and if their main concern is about animals why would DR Hechko not see my dog...His toe is badly swollen and possibly a tumor.
I am appalled at my treatment...

North Royalton Animal Hospital & Paws at Play have OUTSTANDING service and provide excellent care. Dr Emily Roach is the finest vet I've ever worked with in caring for my numerous pets. Our family has used the vet services, dog day care, boarding and grooming and all are top notch. The service provided is unmatched, period.

North Royalton Animal Hospital is an AWESOME facility! Dr. Hechko and his staff take great care of the pets with compassion but also take great care of the owners. I am so glad that I found this vet hospital to take our precious babies. The day care/resort staff is also great. Dr. Hechko and Dr. Roach have never misled me into choosing treatment that was really not needed. My lab has had 2 cancer surgeries in less than a year and each time Dr. Hechko gave me my options without any pressure to go one way or another. The entire staff is gracious, caring, and supportive.

The worst get ever they jack up prices and sell you stuff you don't need and then when it counts they can see my dog for 4 days there awards are worthless stay away if you want someone who will take care of the pet not there wallets

I recently saw this review on line and felt compelled to share my own thoughts because yours differ from mine. I love North Royalton Animal Hospital and these are the reasons why. We have been taking our animals to North Royalton Animal Hospital for several years. When Dr. Hechko took over it was truly a blessing. Through the years our precious animals went through a few illnesses plus surgeries that saved their lives. Their hospital’s after care is immeasurable because they would continue to call us to make sure our pet was doing well. Dr. Hechko has a solid team with extraordinary doctors working with him and the staff perpetuates so much compassion plus they feel like family to us. We have gone to other animal hospitals, and we have found that North Royalton Animal Hospital is worthy of our time and expense. I did my homework and their pricing is quite competitive with other area hospitals. They treat us like family and are advanced in medical care because AAHA demands it. I researched AAHA at length and I can impart one thought, that is AAHA does not give awards unless it is earned!

I needed a second opinion for my very sick cat. I chose North Royalton Animal Hospital because of its AAHA award. It was a mistake I now have to live with. My cat was suffering from a persistent sinus infection and complete loss of appetite. He is gone now, having been finally diagnosed with advanced cancer by another veterinarian. The treating vet at N. Royalton misdiagnosed him and suggested a very expensive x-ray of the wrong part of his body based on that misdiagnosis. She prescribed an antibiotic that made him vomit (a common side-effect) followed by another antibiotic that he had already been given for a month without results. These medications were liquids that made him gag and only added to his suffering. The only medication that gave him any comfort was the Prednisone that I requested. (This clinic is very focused on protecting its interests against lawsuits and I had to sign a release to get it.) In addition, there were delays in callbacks that resulted in delays in obtaining his medications. Had they been of any benefit, the benefit would have been too long in coming. When an animal is seriously ill, it takes more than expensive and often inconclusive tests to diagnose the illness. It takes an ability to carefully weigh all the data and think beyond the commonplace. Sadly, the treating veterinarian at N. Royalton was unable to do this for my poor cat and his death was needlessly prolonged. I had him put to sleep as soon as the next veterinarian found his widespread cancer by ultrasound and a whole body x-ray. My choice of North Royalton Veterinary clinic was a costly one. The charges were extremely high, but the bigger cost was to my poor cat, who did not deserve to go through all that he went through. I regret my choice of this animal hospital every day,

I boarded my maltese/bichon mix puppy, Balto, at NRAH this past weekend. I could not have been more thrilled with the entire experience! The staff was wonderful and the facility was spotless. They even played soothing music throughout :) I loved the pictures they gave me of Balto having bath and play time. A great experience through and through. And I don't have to say any of this!

Our two dogs have been seeing Dr Hechko since they were 6 weeks old and this month they will be 3 years old. My dogs and I walk in the woods almost everyday. Both dogs had lacerations of their paws at one time or another.( The dangers of running in the woods). Dr Roach saw Jade on an emergency basis and Jade had the best care possible. Ruby just cut her foot the other day and I took her in to The North Royalton Animal Hospital for emergency care. Dr Hechko was there even though it was his day off, he stayed and took care of Ruby. Both doctors are very dedicated and compassionate to their patients and their humans. We are very thankful to be patients of Dr Hechko.