L.A. Tan

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OPEN NOW - Closes at 9:00pm

HORRIBLE customer service. STAY AWAY!! I have never written a negative review in my life but the treatment I received at this place was absolutely unacceptable. I went to get a tan there a month or two ago and the girl at the front desk suggested I buy a 10 tan package because it was a better deal. I asked her if my wife could use them as well since I don't tan that often and she said YES so I bought it. Then I was going to buy an overpriced single use tanning packet and she suggested that I buy a big bottle of it for like $50 since again, it was a better deal. I asked her if I could leave the bottle here with my name on it for convenience and she said YES, people do it all the time so I bought it. I got my tan that day without incidence but when I went back today with my wife, the first thing I was told was SORRY, you cannot share your package. I was really annoyed since I don't like getting scammed. Then I asked for my lotion with my name on it and was told SORRY, I think we gave it away to someone else by mistake (a $50 bottle of lotion!!!). Now I was really annoyed since I don't like getting scammed twice in one transaction. I told the girl at the desk that I no longer wanted to do business here and to simply let my wife take over the package and we'll just walk away friends. She called her "manager/owner" and explained the situation and was told NO SORRY, THERE'S NOTHING WE CAN DO. What??? What a really dumb decision and really poor customer service. The problem could have been resolved with a simple compromise but no. So in the end, the manager was dumb and stubborn and got her way and all that's left for me to do is write my first negative review to warn others not to expect any customer service at this place should you ever need it. Like I said, STAY AWAY!