A&M Window Service

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RUN, DON'T WALK FROM A&M WINDOWS. INCOMPETENT BEYOND BELIEF! I would have given zero if it were an option. I had multiple companies bid replacement windows for my home. Chris from A&M came out, was very friendly and seemed to be very knowledgeable about window replacement. Chris said it was an easy job and would require 2 installers and a ladder to access the window. So, I accepted a bid from A&M for replacing 2 fixed windows on Sept. 14, 2017, and paid a 20% deposit. The job was scheduled for October 13 (30 days after accepting the bid). However when the installers arrived for the install, i was informed that they had not bid the job correctly and that they would not be able to do the install without having a hydraulic lift to access the window. The lift would cost extra so my bid went up 50%. I was not happy with the new bid, but having already paid a 20% deposit I reluctantly agreed. At this point, unfortunately, I was informed that A&M was at least 30 days out on scheduling, so i would have to wait ANOTHER month for the rescheduled install. So, again, I reluctantly agreed because I just wanted to get the windows installed. Fast forward to November 8th, the second time A&M came out to do the install. This time Chris arrived first, without the lift. He said his partner had to go pick up the lift and would meet us shortly. While talking with Chris he received a phone call from his partner saying that his truck had broken down and that the lift was also broke, so they would have to call me back to let me know when they could get the new lift. I waited and waited, but no call from Chris or A&M. So the next day I had to call them and ask what was up? After getting transferred around the phone system, Carl got on the line and I was informed that I would have to wait ANOTHER 30 days because their schedule was so backed up. I CANCELLED THE JOB IMMEDIATELY. It was bad enough that i had to change my schedule twice to accommodate the installers, missing work, moving business meetings and having to delay picking up my child from school, I had to move furniture twice to give them access to the spot where the window was. I had to call them, even after they said they would call me just to figure out what was up. I had to do all of this and I did not get the window installed nor did I receive a single apology. Just a roll of the eyes and a "sometimes things like this happen" ... Total BS! ON HASSLE AFTER ANOTHER! A&M CAN DO BETTER and SO CAN YOU - my advice, find another window company!

I went to their shop to see if they could order or fix a screen part that I needed. The owner said he couldn't fix it or order the part and when I asked if he could point me in the right direction where I could find the part he said no. I do anywhere from 125-200 windows and screens a year and I know now where I will never go again. I guess he doesnt want the business. I would not recommend this business to anyone.

I went to their shop to see if they could order or fix a screen part that I needed. The owner said he couldn't fix it or order the part and when I asked if he could point me in the right direction where I could find the part he said no. I do anywhere from 125-200 windows and screens a year and I know now where I will never go again. I guess he doesnt want the business. I would not recommend this business to anyone.

We were very pleased with the work done on our windows by A & M Window service. Our awning windows in the living room had failed seals with condensation in them. The technician doing the work arrived on time and completed it in the time estimated doing an excellent job. All glass (ours was Low-E) was correctly ordered and comes with a one year warranty. Service over the phone to set up the estimate and reminder call was also excellent.

I was looking for some tilt window locks. They had them. I wanted to get one to see if it works. The store owner, Mike, yelled at me “you want right or left?!! I don’t have time to do this!!” It was a BAD experience.