Off The Bolt
Write a Review
19743 Bahama St, Northridge, CA 91324
19743 Bahama St, Northridge, CA 91324
Website
Email**About Us:**It is with Great Pleasure that We Reintroduce Ourselves to You, Our Valued Customers, Through Our New Website. First and Most Importantly, We Want to Thank you Our Customers and Loyal Friends for the Many Years of Patronage. You, Our Customers, are and Will Always Be the Reason We Open Our Doors. A Day Does Not Go by that We are Not Reminded of Something We Made or Sold to you that Brought you Joy. For That, We are Very Grateful. From the Very Beginning, OFF THE BOLT?s Motto Has Been *Value - Selection - Service.* Many Retail Stores Have Cute Mottos or Slogans but Delivering on Their Promises is the Challenge.
Looking for Draperies, Curtains & Window Treatments in Northridge, CA?
Answer a few questions and we’ll get you free estimates from local businesses.
Find ProsReviews
02/18/2011
Provided by YP.comI recently had my furniture redone at Off the Bolt and I am so pleased with it. Great work! Great service!
04/12/2010
Provided by YP.comI went to Off the Bolt to get a quote on Draperies. I took my fabric, the design I wanted and the exact window and door measurements to get an accurate quote. I was told that it would cost $200 for drapery for 1 french door. I went the second time and made sure that was the accurate quote and they said there could be no more that $10-$20 difference if any. All they had to do was send one of the guys to double check the door and window measurements and it would cost a non refundable $75.00. The guy comes out and bids me $360.00 for each door!!!! He said the girl had given me the wrong quote she didn't know anything. He said they would not do the draperies for the quote I was given at the store and for my inconvenience they would refund my $75.00. I called the store for my refund and they denied any such thing!!! Just awful it was a lie after a lie!!!
We at Off the Bolt pride ourselves on our customer service, and are saddened that we received such a poor review. The customer did come in to get an estimate, but did not have accurate measurements. Had she provided us with exact measurements we would have given her an accurate quote. Our drapery man did not tell her she would get a refund on her consultation fee. He did tell her that she might receive a store credit, which was offered to her. She at first consented to the store credit, then a few days later refused it while making a scene in our store. We give dozens of quotes every month. We have been in business for many years and know what we are doing. The employee who gave her the original quote has a degree in design and has been with our company for six years. It is unfortunate that this transaction ended badly.
04/29/2009
Provided by YP.comWe all agree that we want to spend our money where our business is appreciated. Off The Bolt is NOT the place for it. The staff is rude and unprofessinal and when it is comes to service they are clueless. Most of their fabrics can be found in Down Town LA.
Sorry you had a bad experience. We pride ourselves on customer service. Our staff is very knowledgeable and willing to help. We have recently moved to a larger location with a showroom and would like for you to give us another chance.
09/08/2008
Provided by YP.comThis store is absolutely massive and has everything any person could ever need for home decor. The staff is friendly, helpful, and knowledgeable and never seems to let me down. I would recommend this store (either location) to anyone that is planning on giving their home a complete makeover and saving money while doing it.
07/24/2008
Provided by YP.comEverytime I go to Off the Bolt I find exactly what I need and they are always very helpful. I definitely recommend shopping there!
More Business Info
- Hours
- Regular Hours
Mon - Fri: Sat: - Extra Phones
Fax: 818-999-1516
- Services/Products
- Full service custom upholstery workroom that custom builds furniture, manufactures custom slipcovers, draperies, and bedding.
- Payment method
- discover, amex, visa, mastercard
- Neighborhoods
- Warner Center, South Valley
- Languages
- Spanish
- Other Link
- Categories
- Draperies, Curtains & Window Treatments, Fabric Shops, Foam & Sponge Rubber, Upholsterers, Upholstery Fabrics
- Other Information
Wheelchair Accessible: Yes
Parking: Lot, Street, Private, Self