Norwich Glass

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OPEN NOW - Closes at 5:00pm

The owner gave me misleading information, charge me thousands and I had to contact the manufacturer & pay additional $'s to have his mis-order corrected. He is indeed rude, egotistic and very immature. I've been told by other contractors that he keeps getting away with this because the area is so depressed that local people can't afford to get a lawyer when ripped off for thousands by Norwich Glass. It's also said it's a "good ole boy" area and most lawyers and businesses are in cahoots with one another. Warn others, stay away and take time to report this if Norwich Glass has cheated you!!!

I had an appointment with Norwich Glass to replace my windshield. When I made the appointment, the owner told me it would be $240 for everything and I wrote that down on the business card he gave me (I did so in front of him). I scheduled my appointment for an early morning slot so my car would be ready by the afternoon. At around 4:00pm I asked my wife to drive me down to pick up my car. I had not heard anything from the company, so I called to see if my car was done. They told me it would not be finished until 5:00pm. When my wife and I arrived I noticed that they had replaced my windshield, but never put channels on the sides of the glass like they were supposed to. I went inside and stated that I was unhappy that the job took so long and that they never put channels on my windshield. The owner was extremely rude and gave me a lot of attitude. He said "if you're going to complain just know I didn't have to fix your windshield today. The windshield and channels I ordered never came in so I had to drive to Utica just to get a windshield for the car." Then proceeded to tell me the bill came out to $280. I informed him that I only brought $240 with me because that was the price he quoted me for. He accepted the money and I left. I went to adjust my rear view mirror and noticed that my fingers were hitting the ceiling. On closer investigation I noticed that someone had just taken a straight razor and cut the ceiling interior to get the windshield in. They never bothered to reattached the upholstery to the ceiling. So I went back to speak with the owner again. I told him about the problem with the ceiling lining. And he said "well that's the way it is, just be glad we were able to do your windshield today". I responded by letting him know I did not appreciate his attitude and that he should have called me to let me know that the parts were not in for my car. I also informed him that I would let other people know not to bring their business to Norwich Glass. I happened to be wearing my Iraqi war veteran hat and he said "do you think you look all big and bad with a veteran hat on?" to which I replied "No, I'm just proud of my service that allows people in this country to have freedom and gives people like you the opportunity to have a business". And I left. He was completely out of line and extremely rude. The job was done poorly and wasn't even finished! The fact that he made a comment about my veteran status was just the last straw.

This place absolutely awful. The owner is extremely rude. The job was not done on time or even done right! Then he tried to overcharge us! I would never ever recommend this company to anyone. Oh he also made some pretty nasty comments about veterans...

The worst customer service I've ever experienced. The owner was rude and egotistical! He obviously didn't want my business by the way he treated me. I've talked with several people in the community since my negative experience and have learned that he has a reputation of being a jerk!