New Image Cosmetology School
825 W Highway 50, O Fallon, IL 62269
Reviews
11/20/2015
Provided by YP.comI am very disappointed. I was told by a former student that I should get my nails done here because they don't charge as much as professional nail salons and I would get to help the students. Little did I know, after getting my nails done, I was charged the exact same price that professional licensed nail technicians charge. I would someone ever go to a cosmetology school to get their nails done if its the same price as professional licensed salons! Anyway, I got gel nails that are supposed to last 2 weeks. A few hours after I left the shop, I noticed that the gel on 2 of my nails chipped. Later on that same evening, I lost all the gel off another finger. Very disappointing (they charge the exact same price as professionals)!!! So, I go up there today to see what they can do because I should not be losing gel nails that fast, student or not, and the manager blows me off. She said that because this is a school, there was nothing she could do and services aren't guaranteed. She even said, "what do you want me to do." How about better customer service. How about being a little empathetic. How about not brushing me off like I was bothering her. The student who did my nails said that if they chip or anything, come back no problem. Well, I guess that was a lie. I have had nails chip from professionals and they gladly fixed it with no problem because they know that it should not chip that fast and they appreciate my business. With 2 chipped nails and 1 whole gel coming off the same day, I got "oh well, this is a school." Will never ever go back.
More Business Info
A Professional Career in Less Than a Year!
- BBB Rating
- Hours
- Regular Hours
Mon - Fri: Sat - Sun Closed - Payment method
- amex, check, mastercard, all major credit cards, discover, visa
- Categories
- Beauty Schools, Adult Education, Business & Vocational Schools