Mark Morris Tires

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I BROUGHT MY CAR IN TO OAKLAND FIRESTONE 3 TIMES FOR AN ALIGNMENT.WHEN I LEFT THE FIRST TIME CAR PULLED TO RIGHT AND THE STEERING WHEEL WAS NOT CENTERED. SECOND TIME I DROVE OFF ALIGNMENT WAS STILL OFF. THIRD TIME I BROUGHT MY CAR BACK ALL IN THE SAME DAY, THE FINALLY TOLD ME MY TIRES WERE THE CAUSE OF THE VEHICLE PULLING TO RIGHT. WHY DIDNT THEY TELL ME THIS INSTEAD OF ME WASTING MY TIME RUNNING BACK AND FORTH. VERY UNPROFFESIONAL.

GIVING THEM THE BENIFIT OF THE DOUBT. I TOOK MY OTHER CAR IN FOR AN ALIGNMENT AFTER REPLACING ALL THE TIRES. AFTER DRIVING THE CAR FOR A MONTH WHILE I WAS FILLING THE TANK I LOOKED DOWN AT MY REAR TIRE AND NOTICED BOTH REAR TIRES WERE PIGEON TOED. I TOOK THE CAR IN AND SPOKE TO THE MANAGER. HE TOLD ME HE TOOK CARE OF THE ALIGNMENT. THEN HE INFORMED ME THAT THE REAR TIE ROD ENDS WERE RUSTED AND THEY HAD TO DO A LITTLE EXTRA WORK TO CORRECT THE REAR ALIGNMENT ISSUE. MY QUESTIONS ARE WAS THIS AN ISSUE THE FIRST TIME I TOOK IN THE CAR? WAS THE ALIGNMENT PERFORMED PROPERLY THE FIRST TIME? AND TO TOP IT OFF I ASKED HOW CAN HE HELP ME WITH THE ABNORMALLY WORN TIRES. THE MANAGER THEN STATED "I WILLING TO BET MY LIFE THAT THE TIRES IN THE REAR WERE NOT NEW. THAT WAS THE LAST STRAW. TALK ABOUT POOR MANAGING. AT LEAST HE OFFERED ME AN OPPORTUNITY TO TAKE HIM TO COURT. I JUST MIGHT IF THEY DONT OWN UP TO THERE MISTAKES.