Eaglewood Manufacturing Inc

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I loved these Roller Gliders at Rudees in Virginia Beach. It has now been 15 years since I saw them and loved them so much I wanted one for myself at my home. I was able to order easily and pick out fabrics etc. It was made and delivered in August 2014 from florida. It was about $6000.00 for the 6 person model. Ever since day one it has been problematic with very poor support if any. The rocker would click annoyingly every time I went back and forth( it was really good for about 2 weeks then downhill). I called and called and did all the things they said to do( which for that kind of money I expected it to be perfect) and to no avail. He had a friend who lived close to come by and work on it one night. He was here an hour to an hour and a half and it seemed to work well when he left after he lubed and leveled everything etc.( which was done on initial setup). Then it returned to its annoying clicking. Then the cupholders that came with it were all cracking badly so they told me they would make me four more and mail them to me. John Orzel ( the owner ) said whoever made them did not make them correctly. I have emailed monthly for the last 8 months with NO return emails. I would call periodically and speak to someone named Maria ( very pleasant ) who said they were making them and would mail them as soon as they were done. Just tried to call again and no answer this week. No replacement cupholders x 8 months. Crickets. I am still holding out hope?. The glider is now rubbing on the ends if anyone more than just me sits in it. It appears to be warping and is scraping at the top and bottom pieces. They either need a larger wheel or they cut too much wood away for the glider causing this weakness and warping. I am almost resigned to contracting with a master carpenter to fix all issues which I should NOT have to do. I would like to get a good one or return this one BUT no answer and no email. Frustrated and just want it to work like it is suppose to do. Do NOT BUY THIS UNLESS YOU GET SOME ASSURANCES AND HAVE A MONETARY RECOURSE. I DO NOT. BOYD

Eaglewood builds a quality product and are the only manufactures of table gliders. After 10 years, we paid to have our glider refinished. They initially quoted $1500 for the entire job, but upon completion the owner nearly doubled the priced. When inquiring about the $2600 price tag (half of what a entirely new piece costs), John, the owner of eaglewood got irate, began slamming the doors in our house and shouting about the work involved. We paid in full, but had they given a proper quote we would not have paid such a fee in the first place. Overall 5 stars in work quality, but a zero in professionalism.