University of Florida Pet Emergency Treatment Services Ocala

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OPEN NOW - Closes at 8:00am

Our 11-week-old Shih Tzu puppy, Navi, fell into a bucket of car wash and almost drowned. After an uncaring vet at another facility basically wrote Navi off as dead, he suggested we take Navi to the UF Pet Emergency clinic since his facility was closing for the night. That was the only good thing that other vet did for Navi.

At UF we were met by caring staff who immediately took Navi and put him into an oxygen cage. The vet then met with us and explained our options, and told us that Navi might not make it through the night. They allowed us to go back to visit Navi before leaving, and promised to call if there was any change in his condition.

The following morning, Dr. Carver called and said Navi had made it through the night. He'd had a rough patch, but they'd nursed him through it. He said that Navi should be on oxygen for at least another day or two for the best chance of survival. He also said that the prior (awful) vet STILL had not sent Navi's x-rays showing the pneumonia. After discussion, we decided that Dr. Carver would transport Navi to UF in Gainesville for further oxygen and antibiotic treatment.

Long story short, Navi was near death on Tuesday night and I got the call from Dr. Martinez that he was well enough to go home on Thursday morning! I can't say enough good things about the UF clinics -- both Ocala and Gainesville. LOVE, LOVE, LOVE the vets and staff (and students, Kelly!). Everyone we interacted with was kind, caring, and obviously loved animals.

Brought our dog to them on a Sunday about Noon. Took him right in to estimate the bill. Told us it would be about two hours for them to stitch up a wound in his side about the size of a silver dollar. Went back about 4:00pm to check on him and he had not benn taken care of at that time. Told to come back in two hours to get him. Called at 6:15pm and he was just now being taken care of. We should expect to pick him up at 8:30pm Sunday night. If we had known that it would take so long we would have kept him home and taken him to our regular vet. They charged us over $600 to stitch up his wound. I will not use them again! i do not suggest that you use them either if you can wait or have a local vet to care for your pet. Every time we asked these was someone new and young who didn't seem to know what was going on. We are not sure a licensed vet did the operation!