Alterations and Fine Tailoring

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Horrible customer service! Owner seems to decide as you walk in if she wants you as a customer or not. It's hard to say if she was having a bad day and directed it at customers or if this is truly her way of doing business because she didn't seem to care how she sounded or if she keeps your business.

Another customer seemed surprised that her altered garment was not pressed. The owner's reply was " I don't do laundry!" As that customer was explaining her expectation of a finished piece ...she yelled out "Stop!", "Don't touch that!" (I left my 5 year old at home today so I didn't know why she was speaking in that manner and wondered is that really directed at me?) Why yes, it was! Because when I asked, she repeated it a second time in the same way! (As if, I didn't hear her the first time) I can only assume she didn't want me touching the dress for sale, for $14.99, in the window, nor did she want me moving it off the display to try it on - but she could not explain herself appropriately only to rudely interrupt the other customer to rudely shout out toddler commands at a middle--aged woman trying to buy a dress.

I can appreciate if you would like me to stop, however, there are many other ways I can think of that say the same thing without the complete lack of disrespect and plain rudeness.

In the future, something like this, goes a long way and allows opportunities for repeat business. "My displays are very delicate I'd prefer to get the dress off for you. I'll be with you in a minute." "Please" or "You can just leave it right there" , and/or "Thanks" .

I owned a similar dress mannequin and take pride in handling items very carefully - I can assure you that everything was okay, nothing was being harmed or ruined and that the reaction didn't match what was transpiring.

The overall impression that was received is that this is an unhappy business owner, that no longer likes what she's doing, and the quicker she can get rid of a customer the better for her.

My experience last year: Poor Business practices! My wife brought in my daughter's prom dress in mid-March. She was quoted $49 for "easy" alterations and told it would be ready April 22nd. My wife called her yesterday 4/26. She told my wife that the dress hadn't been started yet that it was the second in the rack to be done. My wife told her I was coming in tonight 4/26 to pick it up. My wife was told that wouldn't be a problem and it would be ready by 6. I went in with my daughter around 6:10, she tried on the dress and noticed she was being poked in her back. Low and behold the pins were still in the dress! Only the alteration on the bottom of the dress was completed. The Owner apologized and said it would be completed that evening for pick up tomorrow, fine. Then the best Part; She says she has to charge us additional for the work she did not complete! She refused to honor the price she gave to my wife. I asked if she cared about losing future business with us and she said " I assume I already have". I explained not if she did the work promised at the price given... She animatedly refused. I paid the $49 and got the uncompleted dress back. I'm extremely disappointed, the owner should be ashamed.

i bring all my suits here - great job.

Lori has altered two dresses of mine and both are perfect Thanks to her! I would Highly recommend anyone who needs alterations to go to her! She is such a wonderful person to work with and Very good at what she does! Works with you to get it done the way you want it and done in a reasonable amount of time! I'll be coming here to bring Anything that needs alterations!

I took my daughter's prom dress to AFT. It has a beaded bodice and a very full, multi-layered full length skirt. Not only were the alterations done in a timely fashion, the workmanship was impeccable. I've used other tailors and have always been disappointed with the results. These women know what they are doing and it shows.

would not recommend. would not give quote over the phone so we went in with the dress. she started to stick pins in and even mentioned cutting the dress to see how much material there was. At end she gave quote which was overpriced. we decided to wait. she called the next day and mentioned that she normally charges $20 per consultation but hadn't mentioned it because she assumed she would be doing the alterations and frankly seemed upset we were not going with her. The quote is to see if this is something you want to do/where you want to take it. It seems more like if you walk through the door you are obligated to go there. who buys something/purchases a service without knowing how much it would cost? lots of other alterations places around...I wouldn't choose this one.