Best Buy

Write a Review432-367-4189

OPEN NOW - Closes at 9:00pm

I would like to share my HORRIBLE shopping experience with you I have had to endure today. I ordered and paid (using PayPal) a Hard Disk Drive which I really needed. I chose Store pickup since it was available at the Odessa (TX) Bestbuy and I had planned on simply swinging by to pick it up. I ordered at 2:17pm. I received confirmation from both Paypal and Bestbuy that my purchase order had been received and paid for only a couple of minutes later.

I arrived at Bestbuy at about 3:30pm, where I was told that my order was not ready yet, hadn't been processed nor arrived at the store, so that I could not be given the item I had already paid for. I was told to wait 20-30mins for the order to go through. I thanked the person at the desk and let about 45mins go by before returning to the store.

To my dismay, I was told YET AGAIN that my order hadn't been received by the store and that I still couldn't get the item I had PAID FOR ALREADY. I asked if there was anything that could be done to accelerate the process, since all this defeated the purpose of ordering online and picking up an order at the store. If I had been able to wait, I would have had it shipped. After a lot of running around, I finally decided to cancel my order and asked to talk to the store manager. Reluctantly and with a rude tone, I was told that it'd be taken care of and the manager arrived, not greeting me, not even acknowledging my presence. After being told by the team mate who had cancelled my order, he turned towards me and started to tell me that it was due to fraud protection (which is wrong, since purchases with Paypal are immediate and I had proof that the transaction had been processed). He was rude, unapologetic, did not want to make ANY kind of effort help me out by, for example, offering me to pay for the item differently or anything. He finally waved me off and pretty much told me to get out of his store.

This was the worst way I have EVER been treated as a customer in a store and I hope that someone up in the corporate ladder will take care of this poor excuse for a manager. I will tell all my customers to steer clear from this store (business account holders) until this person is removed from a management position for which he is obviously not suited.