Wasatch Peaks Mortgage Dep

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CLOSED NOW - Opens at 7:30am

I started with Wasatch Peaks Credit Union when I was five. At that time, it was still Weber Credit Union, it later merged with Alliance Credit Union. This credit union is terrible. I left it because of the terrible service and the frequent mistakes. Whenever I called to talk to a teller, they seemed obviously annoyed that I was bothering them with my questions. I switched to a different credit union and have had no troubles. I would never recommend banking here.

This is & has been a great credit union as long as we've been a member for the past 5 yrs. Every person has been professional, courteous, & helpful! I've bee happy with this CU sense we've moved here from Nashville, TN.

This bank sucks. there has been multiple mistakes and misinformation between me and this bank. i was an OTR truck driver and they would lock my account almost weekly and blame it on visa even though i informed them of my job and tried to let the bank know i would be traveling so my account wouldnt be locked. i also informed them that my wife is also a driver and we are in seperate trucks so there was a possibility that the card number would be used in seperate states at the same time. They wouldnt even call to let me know that my account was locked or flagged for fraud, and i wouldnt find out that is was locked until friday night when i tried to pay for my dinner that i already ate. and they were not availible for me to talk to them until the following monday. do not do any business with this bank. you WILL be very dissapointed. They will also tell you therer are no check prossesing fees but they will charge $25 per check that goes through.

The merger of Summit one and Wasatch peak credit unions is the biggest mess I have ever seen from a bank/CU. Letter received said checks would still work, but they don't. Completely embarrassed at the store. When I called to ask why they didn't work, they said "Oh we knew they wouldn't work, that was a TYPO." Really, a typo? They didn't even care about the members enough to send out a correction so we would know not to try to use our checks?Pins were supposed to come in the mail---DIDN'T.Between mandatory trips to the credit union to set my pin, and updating all my accounts, this has been a big pain in the neck.I have NO confidence that they can handle my money accurately, and I am certain that they don't care at all about their members.I started with this credit union over thirty years ago, but they just lost me as a member.

At this time I give Wasatch Peaks Credit Union a score of Minus-Ten . I have been a member of Alliance Credit Union since the mid l960's and have never had a moment's trouble until this merger occurred. If you cannot provide me with problem-free online access to my account by Feb 18, 2013, I will be shopping for a change of banking services.