Bob Howard Buick Gmc

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Worst experience ever. After weeks of research, I finally settled on the exact truck I was going to buy. They have the one in stock and I walked up to the door with a blank check only to find a "No Gun" sticker on the door. I will not buy from a company that ignorantly believes that a sticker stops crime. I was turning around when a salesman came out. I told him I'd take my business elsewhere and my reasons for my decision. He said the sticker was there so they "wouldn't get shot". I think it's sad someone actually believes that.. I just kept walking to my car. By now, several more salesmen came out to put in their comments. They said I could ignore the sign or leave the gun in my car. One said, in a hostile voice, that I shouldn't judge them because of what management has done. He said I should contact them. I asked for management's contact information. He supposedly went inside to get the card, but didn't. He came back outside in even more irate. I asked him if he got me the contact information and he replied "I'll take you across the street and give you all the cards you need". This was obviously a threat. At this point, they informed me I was trespassing and should leave. I left and will never be back.

I was very calm through this whole situation and find it sad that some of the salesmen decided to make it into a bad encounter. If they had simply let me leave, I would have only taken my business elsewhere. Now I feel a need to tell everyone, not only my pro-gun friends, about the unprofessional treatment.

Doing busines with Bob Howard was a good experience and I would refer the dealership to others. Crystal was a big help and answered any questions that I had.

I appreciate them for washing my car.

I was very pleased with the service.Everyone was very nice...and helpful.I have already recommended you to family and friends

I was very pleased with the service.Everyone was very nice, and helpful.I have already recommended you to family and friends.I bought a car with hail damage.The only thing I would like...is to have the right rear tail light fixed as we had discussed when I first saw the vehicle.On the day of purchase I was told they couldn`t take any more of a loss...but it was promised to me that it would be fixed.So that would be my only request.Everything else was great.

I have really liked the service and attention for at least the past year. I am always greeted. I am very pleased overall with service.

The service and overall experience was excellent.

experience was very good... used your service center many times and always been satisified.

The price was right and all the staff was extremely helpful. Best car buying experience ever!

Service Was Great ! Thanks!

I find the experience was just fine with me.

Mark was great detail was great everything was great.

I was pleased with my service request and completion.

They were very kind & courteous.

David Lozada is a good salesperson. He treated us as family. Thank you

All personnel working there where courteous and told me what they and their team was going to do...Keep it up!

It was a pleasure to deal with professionals like you have at BH

I was completely satisfied with the service experience!

Mark always does an excellent job. He explains in simple terms what is going on and does not talk down to his customers. I witnessed this many times in the customer waiting area. His customer service skills are second to none. If you don’t watch it somebody is going to hire him away from you. Thanks Again

Open and friendly environment. I enjoyed do business without the high pressure seen at other dealers.