M & B Import Automotive Service

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I want to start out by saying I was a long time customer at M&B Auto. I believed they had good service and ownership, referred the company to multiple people and spent thousands of dollars at the establishment. I was on a first name basis with both of the owners. I truly believed I had established a great relationship. That being said, my last visit there proved to be the end of our professional rapport. I had previously brought my vehicle in to get a few repairs done. These repairs were not fixed so I took the vehicle back in to be addressed. In fact, more work needed to be done due to things that were broken in the attempt to repair the issues the first time. Accidents happen in the car industry, no big deal right? Wrong. The day I dropped my vehicle off seemed normal but as the end if the work day came around I got a phone call. The co-owner said the mechanic (the other co-owner) refuses to work on my vehicle now and in the future. The entire day had gone by and no work had been done. Needless to say I was flabbergasted. After a long, frustrating phone call I found that there was no good reason for this. They insisted they repaired all previous problems, that I insulted their establishment and that they no longer wanted my business. Essentially, this proved to have been the most unprofessional matter that I have come across in my life. I felt like this was right out of a show involving a Kardashian, random and unnecessary drama. All I needed was to have my car fixed in a timely manner, as simple as that. My 2 cents is this- at first I overlooked the small things; dirty hand prints throughout my car, a non-existent time frame for getting my car back, sometimes things not repaired correctly and at times rude customer service- because I thought I had found a rare and mostly reliable car shop. DO NOT make my same mistake. Please reconsider using this garage. They are not trust worthy, not timely and not professional.