MidFirst Bank Corporate Office/Midland Mortgage

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I have had bad experiences with this company. In October, my coupons arrived in the mail with a lower payment. I went online and discovered that they owed me over 1500.00 dollars. It didn't come. It didn't come. I call, the check was returned to them as undelivered they say. This happened 4 times. I called over and over. I got no help. They would not FedEx it. My last phone call, I am told to send them 10.00 and they will FedEx it. I do. I get no contact. I send an email to the vice president, a woman calls and tries to tell me the check was cashed. It is now February. Impossible! She says she will call the next day. Today she says they underestimated so they used some to pay taxes. My money, I did not give them permission to use it, I expect all of it. She will call tomorrow. It never ends! I don't believe a word they say!!!

After reading the Business Details section of this site, all I can say is midland (purposely not capitalized because I do not respect these folks) does not live up to any of it's mission statement. If they have any standards at all they fail miserably in meeting them.

A good company who treats their customers fair