Napa Auto Parts - Genuine Parts Company

Write a Review405-737-0600

Absolute LIARS. I needed a Mass Air Flow sensor for my '01 Sentra. I have read a lot about the MAF's and for this particular year model it is really hit and miss. Therefore, I specifically asked them before purchasing, "CAN THIS ITEM BE RETURNED IF IT DOESN'T WORK?" I was assured several times that if it didn't, then we could return it. Well, low and behold, after it was installed and the computer was reset, the car ran worse than it did with the original MAF. My mpg tanked and the car had barely any horsepower. So, I tried to take it back and suddenly these people sang an entirely different tune. Not only would they not take it back, but they also insisted the only way they would guarantee the part is if I took it to Nissan and had THEM install it. Now seriously, why would you go to a parts store to get parts if you have to take it to the dealer to have it put in???? Kind of defeats the point, doesn't it??? I used to like NAPA, but they burned me for over $200 this go 'round. I will never shop with them again. They just lie to you to get your money. Once they have your money, customer service is forgotten about. PATHETIC!!! I would have given them no stars if it were possible.