Steven's Appliances

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CLOSED NOW - Opens at 9:00am

Customer service needs some serious work since they have absolutely no concept of communication.
The fan motor went out on our freezer and we needed a new one so we called Stevens and they told me that the order would be in the next day and THEY would call me between noon and 1pm to let me know if it actually came in. I never received a call so I called them at almost 3pm and that's when the VERY rude young lady informed me that it wouldn't be in until the next day. So I had to find someone else that would have the part. I'm sorry, I have a family to feed and can't really afford to replace the $200 worth of food that would have gone bad by that time they received that part. And why would this lady yell at me when all they had to do was call when they said that they would call me to let me know if it had been delivered. This all could have been avoided if the business would have just done what they told me they would do.

I have bought several washer and dryer pairs (sold cause I have moved a couple times) and a refrigerator and they have all lasted with no problems. I bought the fridge 10 years ago and it is still running strong! I will highly recommend this place!!