The Tile Mural Store

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We ordered 5x10 feet tile mural on 12x12 inch tile (all sizes specified in emails and invoice). We received 11 1/2 inch tiles, which would make the mural much smaller. We had a specific space to fill with this mural, which is why we requested this exact size. Toni didn't take any responsibility for this. She suggested to put a border around it or wide grout spacing, which we didn't want. We asked her to help us cover the cost of mason labor to fix stone panels around the mural (less than 10% off the order cost). The cost of 50 blank white tiles are $1 each, $50 total. She charged us nearly $4K for this mural, which is very pricey. She didn't offer us any kind of refund or anything like that. This is just not the right thing to do. We do not recommend this business outfit to anyone.