Naturale Hair Salon & Day Spa

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OPEN NOW - Closes at 8:00pm

I asked my auntie to book a hair appointment for me as a Christmas gift since I hate the detangling process of my natural hair. She booked me an appointment with Mitchell and all else went downhill. The shop number is a cell phone. I accidentally put the wrong address into Google maps and tried calling for directions. The first time it went straight to voicemail. The second time it just rang. After a few minutes I got a callback with the information. I walked into the shop and I wait in the front to be greeted. Mitchell, the owner, was on the phone and proceeded with his conversation without saying a word. After a few minutes he yells out to a gentleman in the back to come shampoo me. I get two shampoos and get placed under the dryer for a deep conditioner. Mind you, I only told the shampoo gentleman I was getting a blowout. After the timer goes off we play chair shuffle as Mitchell has told him to place me in a chair to blow dry me. I felt bad for the older man as he attempted to comb through my hair for the first time with a wide toothed comb. The detangling process was far from thorough before he took out the blow dryer. As expected, he was having some difficulty with my hair still being very tangled. The way the booths are set-up I could see him panicking and making other customers laugh with his frustration in the mirror. Finally, he gives up and tells Mitchell he can't blow dry my hair. I'm unsure as to how that dialogue went, but I was switching into to Mitchell's chair shortly thereafter. This was the first time he spoke to me since I entered the shop. He takes out a paddle brush and proceeds to properly detangle my hair and blow dry it. He hit my edges with a hot comb and proceeds to flat ironing. However, he put way too much product on my hair. I only realized this after he goes back to rinse out the woman whose hair he was coloring before he started working on me. She had already walked up during my blow drying to mention some irritation and at least another 10-15 minutes had passed since the shampoo gentleman was supposed to rinse her out. I thought he would be able to salvage the final style before I left, but it didn't happen. The slick stringy wrap I was left with was justified by me having "Nigerian textured hair." I'm not Nigerian. I've dated one for a few years in the past, so I know my hair is not that texture. In fact, every shop I've ever gone to has said my hair is very soft and it's hard to put a curl in it because it won't hold. There was some further dialogue about the type of products I should use, but by then I was over my experience at the shop. How can you recommend something for me if you've done a horrible job? I walked away with hair that didn't bounce or blow in the wind and had so much moisturizer in it, it looked like it needed to be washed. Needless to say, $55 was wasted and I'll be putting my wig back on to be presentable for the holidays. I will say this though, I watched some of the other beauticians produce some amazing results. I just so happened to have a bad experience with the owner.

Horrible service. It was hard enough trying to make an appointment, he barely pick up the phone. The manager is rude. On top of that he talked on the phone the whole time he was doing my hair. Also, cut way my hair TOO much. He lost a customer.