Andy's Appliance Repair

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They came to my house and were on time, they were very polite and he took off his shoes. He fixed my ice maker same day. The technician explained what he found and what needed to be fixed. We have used Andy's a few times in the past and will always use Andy's

More interested in squeezing out ridiculous labor and parts fee than providing fair prices and repairs. Their quote which they would only give after a $90 fee was a full $150 higher than high quotes from other companies

I had an over-the-range microwave oven stop cooking. Since I didn’t want a tech scratching up my cabinetry, I removed the microwave myself (disconnecting the vent ducting, etc.) and took in for in-shop repair on a Monday. It was supposed to be ready at the end of the week. Before they would work on it I had to pre-pay for the repair (weird but okay). Friday came and no call from Andy’s. I called and they said they have to order parts and it would be another week. Well, in Omaha I happen to know you can get parts in one day from at least two different parts suppliers. So a week for parts is a bit of a stretch. Next week came and again, no call. I called on Thursday and they were closed at 4:00pm for the day. The next day the Lincoln office called back and said it would be ready next Monday (15 days). I explained this was there for two weeks and unacceptable plus I needed it for Mother’s Day weekend. The tech said she ‘Would do what she could’. When I escalated and asked to talk with the manager (Greg) he would not even talk to me! What kind of manager won’t talk with a concerned customer?? This kind of customer service is amazing in this day and age. It eventually got fixed on Friday afternoon. When I picked it the microwave cabinet was not put back together and had a large gap in the front where you could see inside the microwave (and there are pictures). In fairness the tech did offer correct the issue but I just wanted a working microwave – gap and all. I corrected the issue by reinstalling the panels correctly and mounted it back over the range. This was my first experience with Andy’s and I definitely will not be back.