Family Urgent Care of Omaha

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OPEN NOW - Closes at 10:00pm

I would give 0 stars if possible. Came into the urgent care with my 9 month old son who had a sinus infection, pretty bad one at that. They didn't prescribe him any meds which I understood, but they said to call in 3 days if it hasn't gotten better or if it got worse. Well 3 days is up, we call around 6pm and the lady who answered was very rude and said we can leave a message and someone would call back... you guessed it, no one called back. We then called again around 8pm and got put into a voicemail and left a voicemail. No call back again. So the next morning when my son wakes up and can't even open his eyes they are so swollen we call and they say we have to bring him in, that the doctor who said we can just call in and she will write a prescription is not in today. She said don't come now (10 am), it was busy but around 11:30 they expect it to die down. That is all fine and dandy until we get there around 11:30 they said they are seeing a 20 minute wait. 1pm rolls around and we finally get into a room to see a doctor... my 9 month old son has a nose that is horribly raw, two eyes with junk so thick that he can't even see because of how swollen his eyes are. Again you can guess what happened next, they don't prescribe any meds but tell us to take two over the counter medications. Luckily for us, his 9 month check up was this morning and the pediatrician was appalled by how horrible my son looked. Turns out, he has a double ear infection, double pink eye, and a sinus infection to top it off. That isn't even the best part of the story, the medications the urgent care urged us to give our son have the same ingredients that is a major cause for liver failure and we were double dosing him. Needless to say, stay away from these idiots.

We were visiting for the week-end. My husband got, sick. The staff was awesome!!! From the first person we saw when we walked in the door! We were greeted and treated with kindness. The nurse was fantastic, as was the PA. They treated us both with with so kindness and compassion.