Piccolo's Florist

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OPEN NOW - Closes at 6:00pm

I ordered from Piccolo's (now at 8335 Maple) because they are only 10 minutes from the recipient's Omaha home, and I read nothing bad about them.



On the PLUS side: It was super easy to order online. Why ALL florists don't have a web presence stumps me. The website was easy to navigate and the order was easy to make. I even found a $5 promo code on http://Retailmenot.com.



Also a plus, the arrangement was beautiful, though it didn't contain all eight stems (I upgraded to the "Deluxe" which boasted 8 stems instead of 6 stems for the "Standard" arrangement.)



On the DOWN side: And this is why I won't order from Piccolo's again. I called at 3 p.m. central time on the delivery day to make sure the bouquet was delivered today, and made it clear on the online order form how important this was.



The woman who answered the phone at Piccolo's must be a permanent grump! She had zero customer service skills. She acted as if I was intruding on her crossword puzzle time, and was quite unfriendly. When I asked about the delivery, at first she said, "Nope, we didn't get the order" and then found out they DID get the order. No apology from her. Then she said, huffily, "The driver tried to deliver at 11 a.m. but no one was home." To this I said, "Will this arrangement be delivered today?" She said "There is no guarantee." WHAT?!??



So I explained that delivering TODAY, on the recipient's birthday, was important. If they couldn't deliver today, tell me now and I will call another Omaha florist. She must have been talking to someone in the store, for she then came back and said, like I was a silly, silly, fool: "The delivery guy just came back. I'll see if he can go out again."



For goodness' sake! This was 3 p.m. their time and they were open another 3 hours! Plus the address was 10 minutes away (I Google-mapped it).



One other thing: The female clerk NEVER said "Thank You." Really???



In a world where flipping loyalty can take just one nasty clerk in a florist's shop, one would think that a friendly demeanor would be not only easy but insisted upon by management. In this case, Ms. Snarly "I don't give a darn about you or your little floral arrangement making it on time today" may have made this sale (only because the company had a website and easy ordering), she ruined it for my future business in Omaha.



And now, with an online review describing how things really took place with an out-of-town order, I imagine Piccolo's will try to remedy things in the customer service department.