Regal Advertising Specialties

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Some of the worst customer service I've ever experienced with the girl who answers the phones and works front desk. (I assume because she always answers the phone.) I haven't even entered the building because of her. I have worked with multiple companies that have done business with them, and probably never will again because they lie about shipping dates and their "guarantees" and they are horrible at listening to what you need to have them do for you. The phone girl can't answer a question correctly if her life depended on it, and apparently has never transferred a phone call before. She can't direct you to who you need to talk to and if you aren't sure who you need to speak with about a problem, she doesn't know how to direct you to the correct department after you tell her the issue. Which she never listens to, but even if she did, she probably still wouldn't know how to direct to someone. They really need to get new people in their customer service, or it will flush their products down the tube, all of my customers are going elsewhere nowadays.

I've been doing business with Regal Awards for many years through my business associations, non-profit groups, and on a personal needs basis. I find that their staff is always there to help customize whatever the needs are, in a most friendly and courteous way. They go out of their way to satisfy the customer, and usually have what the customer wants, and the orders are completed on time, every time in my experience.