Aspen Dental

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CLOSED NOW - Opens at 7:00am

I had never heard of Aspen Dental before, but with the grand opening of the Oneonta location, I decided to give it a shot and go in for dental checkup. I ended up having a horrible experience, so I went online to get some more information about this chain. Turns out they are notorious for being very unprofessional, as well as inventing imaginary problems, suggesting procedures you don’t need, billing you for services you don’t know you’re receiving, and preying on the elderly and people with low-end or no insurance. I did not know this going in and I’m glad that I realized this before this group swindled hundreds or thousands of dollars out of me. Do your research and read the reviews before making an appointment here – there are plenty of other places in Oneonta to get dental work done. Don’t waste your time and money.
First off, while I was waiting in the lobby, one of the front-desk employees was conversating loudly with another employee. She was also swearing very loudly, and although I am not personally offended by curse words, I thought that it was very unprofessional to be using that type on language at work when the patients in the lobby can hear you. Another employee even had to tell her to “shhh!”
My appointment itself was unbelievably rushed. It’s an assembly line and they treat you like a number, not like a person. The doctor saw me for a total of 90 seconds. It was the shortest dental “exam” I have ever had. The doctor rushed in the room without introducing himself and without asking me my concerns or what brought me there today. He just immediately began talking a bunch of nonsense and did not give me a chance to talk at all. He set my chair back, looked in my mouth, and began rapidly listing off cavities to the nurse. He didn’t check for cavities the way dentists normally do (where they poke a spot with a metal instrument to see if it “sticks”.) In fact he didn’t poke at or touch my teeth at all. He just looked with his eyes and found SIX supposed “cavities” in a matter of 15 seconds. After that, he immediately put my chair up, stood up, and started to walk out. He did not ask me if I had any questions or concerns, which I did, hence why I was at the appointment. As he was running out of the room I said “wait! I had a couple questions….” but my questions were left ignored and unanswered.
Then they had me sit down with the same lady who had been swearing in the lobby and she told me that I needed $1,200 worth of dental work and asked me how I would be paying for it. When I told her that I would have to get back to her on that, she acted incredibly annoyed. I’m in my early twenties - I don’t exactly have $1,200 of extra cash to spend on six cavities that I was pretty sure didn’t even exist. After my appointment I ended up going to a private dental practice in town to get a second opinion. This time, my mouth was examined thoroughly, I was treated with compassion and respect, and only two cavities were found (not six). Just goes to show that Aspen dental is essentially trying to rob people. Never again will I go back to that horrid place.

Excellent!! My experience here has been wonderful. The girls in the office as well as the office manager Lisa are extremely helpful. I can't say enough good about the hygienists... they are so sweet! I personally like the fact that they are straight forward here and don't waste time. Every one of my visits have been quick in and out. I recommend this office to everyone. THANK YOU THANK YOU ASPEN ONEONTA!!!!