20/20 Eyeglass Superstore

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I would not recommend this place to anyone. I read reviews about how "wonderful" they are, not to believe the negative reviews, etc. My son broke my glasses, and since I was due for an exam, I thought I would make an appointment for one as well as an exam for contacts for my first time. When I went in, one of the girls at reception was very friendly and attentive. I was directed to a waiting area, where it was busy in a tiny space. Wouldn't have been a problem if I didn't have to spend 3.5 hours for a 5 minute exam. On top of it all, I ended up not being able to pick out a frame, not only because they're over priced $200 frames, but because knowing they didn't take my vision insurance, the tech who took my information in the beginning failed to mention that to me until the end. At my follow up visit for my contacts, the same tech was cold and rude to me. As soon as my husband and I walked in, she directed us to another tech in the waiting area. As I was second in line, the tech didn't acknowledge me at all. She never ended up helping me. The first tech who was cold, walked into the waiting area as my husband and I was speaking, and without looking up from the computer she just began asking questions about my contacts, in a very careless tone. Ended up waiting for 2 hours when it should've taken me 10 minutes, as I was told. I'm very disappointed and couldn't wait to get out of there. I used to get my glasses there but its been a few years. New staff needs a touch up on costumer service in my opinion..

Shopped two other stores in the area. 20/20 had the best price, the product was top notch and manager Val and tech Jim C. gave the best customer service I have ever experienced in my 60+ years of dealing with optical service providers. Try it, you'll like it!

If I could give them negative ratings I would. If I can save just one person the headache this is worth it, Run away from this place and go to a real eye doctor and do not use these idiots for anything. I have been there 8 times to get my glasses (simple plain lined bifocals) and they cannot get them right as the "manager" Sharon stands with her hands on her hips glaring at me,won't refund my money One lens is visibly thicker than the other and the "tech" took the glasses and bent them together as if that is going to change the fact that the prescription is still wrong.I get humiliated if I go back for the 9th time. I snatched them off the counter and stomped out the last time because I was losing my temper. I will go back to fight as I will not let these idiots win this, I will stay there until I get my refund, It has become a matter of principal. One of the idiots told me to " wear them for a couple of days, you'll get used to them" Never in 45 years of glasses have I been told this.

Not a good experience had to wait for eye exam past my appointment time. A simple eye exam took 3 1/2 hours. Ended up just leaving with written Rx because prices for lenses and frames were too pricey. Disappointed.

I went in today for a new pair because I broke mine. I was immediately helped by Sharon and she was extremely pleasant and helpful. On top of her great customer service she helped me with deal on top of deal and a free upgrade on my lenses. As long as she works there I will always come back to this store.

After signing in with the front desk as a walk-in I was directed to a waiting area to fill out several forms of my past medical history. As I know this is standard at a new doctor's office I did not anticipate this as a returning customer. When I asked the girl at the front desk if she was certain I needed fill out these forms - information they should have on file - she told me that I will for every visit longer than six months apart. I sat in the seating area with three other patrons, one of which had already been seen. After walking around the showroom for about 30 minutes I was called by a staff member. When I walked up she picked up another file and told me that she had to take someone else first but that I would be next. Another 30 minutes went by and I noticed some of the people who came in after me were going back before me. One of the ladies just wanted an exam and the salesperson was pressuring her to buy the glasses there. Saying we "pay for the eye exam". Consumers should be aware that this facility often advertises Buy one get one pair free, as well as other catchy offers. While they have a lot of options for frames there are only a few "name brand" choices. And you will be paying big for them; around $300. The more economic prices offer poor quality lenses that look as if they would break within six months. Maybe less for new glasses wearers or those who are rough on their things. These frames are around $200 per pair. Those that were less than $185 on the sticker looked as if they would deteriorate as you crossed the threshold while exiting the store. Back to my wait. It had now been an hour since I first signed in. I went to the front desk and informed the staff member of how long I had been waiting and that other people that came in after me were already seen about. With no apologies she asked me my name. I told her and she went to the same area that the girl had pulled my file at before, thirty minutes ago. My file was not there however. It was "missing". The lady told me that she would have to talk to the nurse tech and see what was going on. Another fifteen minutes go by and I had to again approach the girl to see when I would be seen. She told me that ALL of the other patrons (roughly 10 before me) had appointments and that I would be seen after all of them. The peculiar thing is that I saw her appointment book and there were only 5 names scheduled during the time that I was there for. I told her that if I was not seen in the next ten minutes then I would be leaving. With no attempts to keep me happy as a returning customer of future patron, I walked out. An hour and thirty minutes of my day off wasted. With no glasses. I would not recommend anyone visit the Orange City 20/20 Eyeglass Superstore. My opinion is that this business is more concerned with making a buck and less concerned about quality care or patient experience and satisfaction. On a positive note I did get excellent care at the Big Box competitor across the street and will be happy to spend my money there instead.

I must say I completely disagree with the other review posted here. My initial visit for a contact lens exam was pleasant. All of the people I encountered were friendly and I was treated with respect. My follow up visit a week later went equally well, and I had my five year old son with me both times. During the second visit my son was offered a chocolate milk by an employee, which he gladly accepted. I was not there for glasses but from past experience the employees will leave you alone to browse the selection for as long as it takes to decide on frames you like.