R Champ Fencing

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STAY AWAY AT ALL COSTS! They installed a short fence in my backyard 4 months ago. Noticed recently that the supporting boards began to warp- Had to call numerous times to get them out here to replace, the owner was very rude and unconcerned. He refused to replace the bottom boards because he claims they were warped from the moisture in the ground! That does not explain WHY the top boards warped the same way! They are using UNTREATED wood even though they claim it isn't- And if by CHANCE the boards warped from this so called moisture, it is THEIR fault for installing it too close to the ground. But that is NOT the case. THEY ARE A RIP OFF! I will be placing my complaint with the BBB even though they are not members.

POOR SERVICE!! Go elsewhere - Here is my experience: I should have known there would be an issue when we called in October and we couldn't get a quote. We even showed up in their showroom and still didn't get any response to our ask for a quote. But when we finally decided to move on the project after the holidays, we tried one more time since we like supporting a local business and were able to get them to provide us an estimate which we accepted and has the work completed 12/31. The initial work was fine; we even provided referrals for 4 other jobs that they completed, but now I am deeply regretting it. We did ask that they remove the old posts from the existing fence - didn't happen. Fast foward to April - 3 panels are warped for no reason. No less than TEN (10) phone calls and we have yet to have an resolution. I have asked NUMEROUS times to speak to the Randall Champ, which have been ignored.