Pet Urgent Care

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Use Pet Urgent Care, NOT Utah Veterinary Hospital in American Fork. Don't get them confused. My son took a dog to Utah Veterinary Hospital for X-rays before her due date. They charged twice as much as any other vet ($203) that we used for X-rays before. They didn't let him go in because of covid. They took forever. When they brought the dog back to the car, my son couldn't find the debit card. He had a flight to make, and left to come get the card from home, so he could make his flight on time. We couldn't find it, and he had to leave for the airport.
I called them later to pay. They put me on hold forever. I have cancer, and while I was on he phone, I passed out from standing up and ended up in the hospital again. Four days later, after I got out, I went to the vet to pay on my way home from the hospital. They wanted me to pay an additional 33% because we didn't pay the same day.
They had already sent it to collections after ONE day. They also called the police because a cop left a message on my phone, which I didn't listen to until today. They wanted the additional fees and wanted me to sign paperwork saying that I would pay the fee and a bunch of other legal stuff. My name wasn't even on any of the paperwork, why would I add it now? My sons name was, but he was back in Japan.
I was willing to pay the $203 even though I thought it was too much, but they wouldn't't accept my money unless I signed all that paperwork. I didn't do it. They could go out to people at cars to get pets, but NOT ONE PERSON COULD COME TALK TO ME AT MY CAR. I could have called them from home. I left with the understanding that it was in collections and would eventually find it's way to my son. I guess he'll deal with it then. But seriously, if something comes up in life, like passing out from cancer, don't go there because they will ask for an arm and a leg and you'll have to make a deal with the devil in blood. I wouldn't even take a dead animal there now. They probably ruin that too. Oh, I never saw the X-rays or got an explanation of the visit either. How do I know they even did them?

This urgent care gouges you with their prices and doesn't seem to care that much about the animals. They used anesthesia unnecessarily (which is dangerous for our extra small dog), and misdiagnosed her. We decided to get a second opinion from our regular vet, and he was extremely displeased with the care they had given her and we were told how dishonest this urgent care location is. We definitely won't be going back.

I will never be taking my pets here, ever again. My cat got very sick so I made the decision to take him to one of the only two places in Utah County that are open late. My cat was severely dehydrated so they kept him over night. When I came to pick my cat up at 7 in the morning, I waited for 10 minutes without being helped at all. There was no sign of the staff anywhere. I knocked on the door to their back office, still nothing. I waited another few minutes, then I heard one of the staff members in the back snoring. The staff was sleeping! I had to call them inside their own office to wake them up. The veterinarian herself was uninformative, rude and did not make me feel comfortable about leaving my cat there. Not to mention I had specifically told them my cat had already been tested and vaccinated for FeLV the week before, but they charged me for the test anyway.

We have been here at least six times over the years, probably more, with our dogs and cats. They have always taken good care of our pets in these moments of crisis, which always seem to happen on a weekend or holiday. While expensive, I'm grateful to have somewhere to go when an emergency comes up. The vets we've seen have usually been female and kind, and we had a male in his fifties or sixties once- he seemed gruff but competent. Most of the support staff have been obvious animal lovers and friendly. I'm saddened by the negative experiences others have had, but with the positive experiences I've had, I will still go here.

Chuck 11/20/2015

My cat somehow managed to get caught on something and in the process of pulling free managed to rip a 2 inch hole in his side we got right in and they did a great job on him we are back home he is angry because he can't go outside for 2 weeks

My aged parents and I took their dog in on a Saturday. She had been limping and although not urgent, my mother was concerned. I felt the vet was very thorough and helpful. She took time with us and kindly explained correct diet restrictions and options for their overweight dog. She gave us some pain meds to last the weekend and faxed over the exam details to our regular vet to be seen on Monday. My parents overfeed their dog and give treats way too often. I was grateful that she explained the consequences to my parents so they finally understood. The regular vet always seemed to downplay the overfeeding of the dog and would just prescribe pain meds. I'm sorry for the others that have had bad experiences here, with severe consequences, but with our basic needs, our visit was very positive.

I wish it was possible to give no stars. As someone who works in customer service, I am normally very patient and understanding as a customer. This was outrageous though!! Worst experience I've ever had. I feel sick. Not only were they not helpful, they made us wait in the patient room for nearly 2 hours (after waiting in the waiting room for another 2), but they also did not seem to really know what they were doing, and were not gentle with our dog. The vet came to do his "examination" with BLOOD on his hands from a dog he was doing surgery on before! We will never go back and we will discourage others from going. We were overcharged and given four different medications for our dog who had bloody diarrhea. We could hear everyone in the back while we sat and waited and actually heard the nurse tell the vet that "there didn't seem to be anything really wrong" with our dog. He came in, asked us 2 questions, felt her stomach and that was it. They gave her an iv for dehydration but it was administered so poorly that she was whimpering/screaming in pain the entire time and they gave her back to us covered in blood! Horrible experience. Absolutely awful.

I had a similar experience as the first review. they charged me before the appointment as well and i think that's because that's all they care about. The idiot doctor didn't care about my kitty, and my kitty is my baby. If I took my child to a doctor like this, I would file some kind of malpractice lawsuit or something. It was a joke. save yourself the heartache of taking a pet you love to this clinic.

The worst place to take your pet, PLEASE PLEASE don,t take your pet there, they will take your money and do NOTHEN for your pet

This vet knew nothing about how to help our kitty. If we were not charged PRIOR to being seen I would have protested paying.

After my dog was bit by a baby rattlesnake, I took her here because I was told by a Vet it was my only option to get the anti venom shot. They downsized the situation telling me it probably was not a rattle snake and if it was a rattler it probably didn't have full venom. I knew it was a rattler (I was present when the incidence occurred) but trusted them my dog did not need the anti venom shot. After a few hours of med's and a few hundred dollars later they sent me home. Later, While at home, she started frothing at the mouth, went semi-conscious, and her neck started swelling up like a football. I immediately called back this awful place and explained the situation. They told me, "The dog is probably going septic and just going to die." I replied that I should bring the dog back in and they said, "If you think you need to bring her in make sure to call first." Wow, I think that is why I was calling! Luckily, I was able to get her in with a decent vet and save her life. It was a very long hard road of recovery because she wasn't given the anti venom shot here. I also later learned that baby rattlesnake venom doesn't take full effect until several hours after the bite....guess the clinic staff didn't know that either! Pretty sad that I could have lost my dog and saved a great deal of money because they did not treat her properly. Go here only if you have no other option and even in that case no other option might be a better one!

I took my cat here on a Sunday morning. The front desk girl had quite an attitude. The vet, though very nice, does not seem to practice normal veterinary medicine. I understand they everyone has different beliefs, but they weren't very informative of what they were going to be giving my pet, nor are they upfront on pricing. They estimated this and estimated that and said I would get a bill at the end. Once home and reviewing the bill it states that the shot given is approved for use in humans only. She also gave me a 30 day supplement to give to my cat, ensuring that it will vastly improve his internal issues. After giving him the supplement he immediately got sick. I called my normal vet the next day and she was unaware of what this product is. I was eventually able to get an answer from the urgent care vet. It is a supplement sold by an MLM company. I can't help but wonder if she is distributing for this company and climbing the ranks by "selling" this product for her vet patients. I told them that my vet strongly recommended i not give my cat the medicine, but they wouldn't take it back.

I would NEVER recommend anyone going to this Veterinary Hospital. We took our 3 year old dog into them thinking he had a broken leg. We spent almost $500 and were told that if he was not better within 4 to 5 day's that we had the options of either amputating his leg or putting him down. This was the most devastating news ever! We couldn't believe that we had a healthy dog a few hours prior to that. He couldn't even hardly walk he kept falling down every time he tried to walk or move, it was heart breaking. We asked the vet to wrap his paw so he didn’t cut it, when he tried to walk because it was dragging on the ground. So we were sent home with steroids and a muscle relaxer.

The next week we took him to our regular vet and found out some real answers. They did blood work on him and a full work up and it only cost us $74 and got more results and spent more time with the vet and was treated better. Come to find out he has a severe infection in his leg which is causing the swelling on his nerves in his leg. If we would have listened to that vet we could have lost our dog or we would have amputated his leg for no reason. We will NEVER take our dogs back to these people again.

We took our dog their and was given terrible service and they misdiagnosed our dog and after we spent around 400.00 she died the next day. DONT GO TO THIS VET !!

We took our dog to Pet Urgent Care in Orem with pain in her spine which was causing immobility. She was also developing pneumonia. The first thing they did was start treating the pneumonia which she responded well to. Then, they took her in the back to take x-rays of her spine but gave her NOTHING for the pain. They laid her on a metal table on her back and stretched her legs out to get the x-rays. All the while we could hear her cry out in pain. They still gave her NOTHING for the pain. After the x-rays, the Vet talked to us about our options and was strongly trying to convince us to put her down. We think the Vet was too hasty and anxious to only recommend euthanasia and suggested no other options. While we were in a separate room to make a decision they moved our dog from the x-ray table to the "death" grated table with the sink under it. They had to turn her over in order to get her in that position, and again they gave her nothing for her pain. We did not know this until they came in to tell us she had died and wanted to know if they should perform CPR. We said "yes" because we still weren't sure what to do. The Vet did a few small chest pumps and gave up with little effort. Our baby was gone. We are highly suspicious of their actions. Her pneumonia was getting better, but the assistant held an oxygen cone over her mouth, and our dog couldn't open her mouth enough to breathe sufficiently. The pneumonia caused her not to be able to breathe through her nose. The assistant made it extremely hard for her to breathe, even after we said something about it. Why did they not give her something for pain immediately when we walked in the door and they saw her inability to move? Why did they move her to the death table and on to her other side while we were in the other room? And, why did they wait so long after she passed to tell us? We believe that she died on the x-ray table because we heard no cries from her when they moved her. They did not tell us, until it was too late to make the decision to save her. We believe that if she had been given a pain killer, the x-rays wouldn't have been so painful. We believe she was killed from the pain, and from her breathing being inhibited by the assistant. And we lost our precious girl. We believe that our dog died from their negligence and incompetency. We feel that we had more experience and knowledge than they did. That should not be the case when taking your dog to a Vet.