Ashton At Waterford Lakes

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CLOSED NOW - Opens at 9:00am

I really don’t know where to begin. First, let me start with the positive things. I really love our apartment layout. The faux wood floor are beautiful and mimic real wood very well. The closet space is enormous and the rooms are a nice size. I have a 3bdrm 2bth apartment and have lived here 2 months. Now the negative things, the apartments are old. The appliances are old. What I regret most is not seeing the actual apartment I was going to live before choosing this complex (lesson learned). From day one we have had issues. First, there was a lock placed previously by the other tenants. It was removed when they moved out. Maintenance sad they would replace it. They did after several calls. So many problems, I will list them below:

1. The door was loose. My friends could see someone approach the door from the outside. Bugs crawled in from the outside.

2. My son’s window had no screen

3. There were several holes in the patio screen

4. The oven door needed to be replaced. It took them a month. Initially, I was told a new door had to be ordered. Then they ended up taking an old door from another oven.

5. The dishwasher and dryer are so old. The dryer, you have to dry your clothes 3x’s to get them to dry completely. The dishwasher doesn’t dispense the soap, so really the dishes are being washed w/ just water. The sink stopper doesn’t fit so you can’t wash them in the sink.

6. I was over charged about $43 on my WATER bill. I call the office and Ashlyn (very rude, nonchalant) tells me that it’s not them I need to call the electric company. The water is set up by the apt complex. According the water company, it has so be setup on the day you move in or you pay a penalty. In the end, they realized I was an overcharge and promised to refund me.

a. Fast forward 1month later and I had to call yet again about the credit that is due.

The maintenance gets upset when you call. At the end of the day, I would have rather moved in later once everything was completed instead of having to call constantly because of their neglect. I cannot wait until the lease is up. The only office staff that I like are Kari and Kelly. The rest are useless and unfriendly. I waited to write this review because I wanted to give them a chance. This has been a really horrible experience. Be aware before choosing to live here.